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  1. #11
    Field Supervisor 2,500+ Posts
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    The C352 can utilze a NTP server (time) It's under network/details/time adjustments. Required for LDAP. Have you tried to turn this feature on? Try north-america.pool.ntp.org Emujo

  2. #12
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    We are using an internal time source but that is not the problem.

    If you go back to the conclusion in my original posting it is the timezone "flag" which is not being recognized. The Konica time and timezone are set properly. The problem is when Konica sends the email to the email server, the Konica does not recognize the daylight savings "flag" and transmits a timezone of -8 when in fact during daylight savings it should transmit a timezone of -7.

    I know it's a confusing concept but since the whole world does not participate in daylight savings, the daylight savings "flag" is a method for machines in daylight savings zones to relate with machines outside of our daylight savings zone.

    I use the term "flag" coming from the world of software development. It's like an on or off switch. We are on daylight savings or off of daylight savings.

    Clear as mud

  3. #13
    Field Supervisor 2,500+ Posts
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    Time settings

    I believe that like the original poster, you have an issue with daylight savings...here's how you have to set it up to work properly

    In service mode/time setting mode (see previous posts), touch the clear key and re-enter the correct time/date then press entry.
    Now go into admin mode and set the time correctly there along with the proper time zone offset (New York would be -5). If you are going to utilize the daylight savings time feature, you must set the MFP time 1 hour back before you turn DST on, and you must be in the "spring ahead" 6 month period. This will bump the clock ahead 1 hour. When we "fall back" you or the customer must turn DST off in the admin mode or the clock will remain 1 hour ahead...does not do this auto like your PC and this is where most time stamp problems stem from. Connecting to the NTP server makes time correction and setting much easier...Once NTP is enabled and setup, you can go into admin mode/system/date time and you will see a new icon for "set time". But...if DST is still enabled, it will want to push the time ahead 1 hour. Emujo

  4. #14
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    Emujo,
    Thanks for your follow up.

    I am the customer so I don’t mess with the service mode. We have 12 Bizhubs mostly 452’s and 552’s and all under maintenance contracts. I find it difficult to believe a $12,000 copier requires manual intervention just to get the time set correctly twice a year.

    The date time is set correctly and we are using NTP. I am still leaning toward my observation the daylight savings “flag” is not being utilized properly. We have reported this to our vendor and hope to soon hear back a response from Konica.

    Will post the reply when received.

  5. #15
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    I might just do some checking on my own, if you're having issues, then it's only a matter of time before my customers have the same issue. BTW, enabling/disabling DST is a Admin function, not a service mode fuction, but I agree, if a PC can adjust its own time, the new boxes should be able to also. Emujo

  6. #16
    All things Konica Minolta 1,000+ Posts Stirton.M's Avatar
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    If I recall, the copier can adjust itself automatically. The setting is off by default however. This is a function of user administrator mode, system settings. It is NOT the responsibility of the technicians to set this for the end user.
    "Many years ago I chased a woman for almost two years, only to discover that her tastes were exactly like mine: we both were crazy about girls."
    ---Groucho Marx


    Please do not PM me for questions related to Konica Minolta hardware.
    I will not answer requests or questions there.
    Please ask in the KM forum for the benefit of others to see the question and give their input.

  7. #17
    Senior Tech 100+ Posts
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    Dalva, I think you need to try what is being suggested. It seems that you are very persistent in blaming the konica minolta. There are no known issues with the time being off on these machines.

    Please try going into service mode and RE-setting (That is, clearing and RE-ENTERING) the correct time, and date, as well as the daylight savings settings. If you do not follow this simple step, we can't help you escalate to a more advanced issue.

    The fact that it is off by one hour suggests a daylight savings time issue.

    If you have updated the firmware to the most recent level, please tell us what version it is. If your technician is feeling a little lazy or you got the firmware from a third party site, you may have old or outdated firmware.

    Try turning off NTP completely or as was suggested above, use a different server. Isolate your problem!

    The fact that the headers change when the setting is toggled leads me to believe it is working properly. I would suggest using a different SMTP server (the machines will work with Gmail, etc) to troubleshoot the problem. You haven't isolated anything as of yet with your methods.

    In summary:

    Tell us what firmware you are using on the machine.
    Try a different SMTP server.
    CLEAR and RE-SET the daylight savings and time settings.
    Help US help YOU by doing a following a few simple troubleshooting suggestions!

    Unrelated:

    You would be surprised what some "$12,000 machines" take to work correctly in certain situations.
    If you get Konica Minolta involved, they will 9 out of 10 times "boink" the machine, reset everything back to defaults, clear all data, and isolate it from your network. Once they get it to work that way, it becomes your problem again.

  8. #18
    albasoul06
    Guest
    Description
    Due to the recent changes to the date that Daylight Saving Time begins, it may be necessary to adjust the time to allow the proper time to display on scans and faxes.
    Solution
    Refer to Bulletin #5806 for the details.

  9. #19
    Senior Tech 100+ Posts
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    Here is a bad copy-paste of the bulletin referenced:

    KM is saying basically that the machine has no calendar and you have to manually update the time:

    Effective Start DateMarch 06, 2007Reference Number5806Product CategoriesOffice Systems, Production Print SystemsProduct Models7145, 7155, 7165, 7218, 7222, 7228, 7235, 7255, 7272, 8050, bizhub 160, bizhub 161f, bizhub 180, bizhub 200, bizhub 250, bizhub 350, bizhub 360, bizhub 420, bizhub 500, bizhub 600, bizhub 750, bizhub C250, bizhub C252, bizhub C300, bizhub C350, bizhub C351, bizhub C352, bizhub C450, bizhub C451, bizhub C550, bizhub C650, bizhub PRO 1050, bizhub PRO 1050e, bizhub PRO 1050eP, bizhub PRO 1050P, bizhub PRO 920, bizhub PRO C500, bizhub PRO C6500, Di551, Di5510, Di650, Di7210, FAX2900, FAX3900, MF1600, MF1600e, MF2600, MF2800, MF3600, MF3800 SummaryDaylight Savings Time Setting CommentsService Communications 081
    Version No1Publish Start DateMarch 06, 2007

    SOLUTIONS SUPPORT DIVISION
    Bulletin Number 5806
    Date:
    03/06/07
    From:
    SSD
    Subject:
    Daylight Savings Time Setting
    Service Communications:
    081

    FOR MODELS:
    bizhub 160/161f, 7218, bizhub 180, bizhub 200/250/350, bizhub 420/500, bizhub 600/750, bizhub PRO 920, bizhub PRO1050/1050P/1050e/1050eP, bizhub C250, bizhub C252, bizhub C300/352, bizhub C350, bizhub C351/C450, 8050, bizhub PRO C500, bizhub PRO C6500, Fax 2900/3900, MF1600e/1600, MF2600/3600, MF2800/3800, 7145/7222/7228/, 7235, 7255/7272, Di5510/Di7210, 7155/7165, Di551/Di650, Fiery Controllers,

    PURPOSE OF BULLETIN:
    INFORMATION REGARDING DAYLIGHT SAVING TIME (SUMMER TIME) COMPATIBILITY.
    Due to the recent changes to the date that Daylight Savings Time begins, it may be necessary to adjust the time to allow the proper time to display on scans and faxes.
    Three Daylight Saving Time functionality types exist:
    Type 1- A calendar is embedded but does not reflect the new Daylight Saving Time.
    Type 2- A calendar is embedded and will reflect the new Daylight Saving Time.
    Type 3- No calendar is embedded. Clock must be manually adjusted.
    Models
    Functionality
    Actions that need to be taken
    C250
    Type 3
    Manually set the hour
    C252
    Type 3
    Manually set the hour
    C300/C352
    Type 3
    Manually set the hour

    C350
    Type 3
    Manually set the hour
    C351/C450
    Type 3
    Manually set the hour
    Phase 1: Type 1
    Phase 1: Summer Time must be turned OFF in Administrator Mode.
    Phase 2 and after: Type 2
    Phase 2 and after: None.
    200/250/350
    Note: The method to identify if the firmware is Phase 2.0 and after or not is by going into Admin Mode -> Network Setting -> IP Filtering (If Phase 2.0 or after, IP Filtering key will be available. If prior to Phase 2.0, then this key will not be available.)
    Page 2 of 3 Bulletin Number 5806
    160/161f
    Type 1
    SoftSW45 must be set to "0" to turn OFF (the previous) daylight saving time.
    MF1600e/1600
    Type 3
    Manually set the hour
    MF2600/3600
    Type 1
    SoftSW45 must be set to "0" to turn OFF (the previous) daylight saving time.
    MF2800/3800
    Type 1
    SoftSW45 must be set to "0" to turn OFF (the previous) daylight saving time.
    Fax2900/3900
    Type 1
    SoftSW45 must be set to "0" to turn OFF (the previous) daylight saving time.
    7218/180
    Type 1
    SoftSW45 must be set to "0" to turn OFF (the previous) daylight saving time.
    420/500
    Type 3
    Manually set the hour
    Di470
    Type 3
    Manually set the hour
    7145/72222/7228/7235
    Type 3
    Manually set the hour
    7155/7165/DI551/Di650
    Type 3
    Manually set the hour
    7255/7272/Di5510/Di7210
    Type 3
    Manually set the hour
    600/750
    Type 3
    Manually set the hour
    920/1050
    Type 3
    Manually set the hour
    8050/C500
    Type 3
    Manually set the hour.
    C6500
    Type 3
    Manually set the hour
    Daylight Savings and Time setting procedures:
    bizhub 161/161F/180/7218/Fax 2900/Fax 3900/MF1600e/MF1600/MF2600/MF2800/MF3600/MF3800- Press the Utility button. Press the up arrow twice to display Initial User Data and press Yes. 1) Date & Time will display. Press Yes to select. Select Set Hour. Change the hour and press Yes to set.
    bizhub 200/250/350- For Phase 2 and after, ensure that Soft SW 197 is set to 11001011 in Admin Management/Admin2/SoftSWSet to allow automatic time change.
    7145/7222/7228/7235- While in Copy mode, press the Help key. Press Key-Ope Mode and enter passcode if set. Select System/copier. Select System Initial. Select Time. Ensure that Summer Time is not highlighted. Highlight Set Time. Use the right arrow under Set Time to move the cursor to the hour. Press the number keypad to enter the current hour. Press OK to set. Press Return to get back to copy mode.
    Di470- Press the Utility button. Press User’s Choice. Press tab 6/6. Use the keypad to enter the correct time and date. Press Enter to save. Press Exit to return to copy mode.
    7155/Di551/7255/Di5510/7165/Di650/7272/Di7210- While in Copy mode, press the Help key. Press Key Operator Mode. Select System Initial Setting. Select Date & Time Setting. Ensure that Summer Time is not highlighted. Under Setting Time, press Set until the cursor moves to the time. Enter the current time and press Set. Press OK to set. Press Return until the Copy screen is displayed.
    bizhub 420/500/600/750, C250, C252, C300, C351, C352, C450- Press Utility. Press Administrator Setting and enter the Admin passcode. Select System Setting. Select 4) Daylight Saving Time Setting and set to OFF. Press OK and then select 3) Date/Time Setting. Highlight Hour, press C (to clear) and enter new hour. Press OK to save setting.
    C350- Press Utility. Select Admin Mode and enter Admin passcode. Select Admin Set and go to tab 3/4. Select Date& Time Setting. Highlight hour, press C (to clear) and enter new hour. Press OK to save.
    Page 3 of 3 Bulletin Number 5806
    C6500- Press Utility. Select Machine Admin. Setting. Enter Admin passcode. Select 01) System Setting. Select 02) Time and Date Setting. Set Summertime to OFF and change hour under Setting Time. Press OK to set.
    bizhub 920- Press Utility. Select Administrator Setting. Enter Admin passcode. Select 1) System Setting. Select 2) Date/Time Setting. Set Summertime to OFF and change hour under Setting Time. Press OK to set.
    bizhub 1050/1050e- Press Utility. Select Machine Manager Setting. Enter Admin passcode. Select 01) System Setting. Select 02) Time and Date Setting. Set Summertime to OFF and change hour under Setting Time. Press OK to set.
    Fiery Controllers- EFI has developed a patch which will be made available by EFI before March 11th. EFI is working to make this available as soon as possible.
    Use patch 1-QZXUG for the IP901, IC302, IC303 and IC408.
    MicroPress- It is recommended that only the Daylight Savings Time (DST) update is installed. This can be obtained via the Konica Minolta Download Selector or from Microsoft. Use the link February 2007 cumulative time zone update for Microsoft Windows operating systems Scroll down to the “Update rollup information” under “RESOLUTION” and pick the download that is appropriate for your system.

  10. #20
    Technician
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    I would like to step back for a moment and learn if anyone else is seeing the problem on Konica C452 and C552 models. Please perform these steps and let us know what you see.

    Confirm date and time is set correct
    Confirm time zone is set correct
    Confirm daylight savings is set to Yes and 60 minutes
    Scan and send to email a document
    Note the time the email was received
    Open the email (not the attachment) and note the sent time

    Time received and time sent should be within minutes of each other if Konica is working properly.

    If time difference is off by approximately 1 hour then you are experiencing the problem.

    What model did you test and what did you see?

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