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  1. #1
    Junior Member
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    Scanning on Bizhub 163 leaves machine hanging.

    When I scan to ftp on the Bizhub 163, the scanned file goes through to the folder but the machine itself still displays SCAN: Sending. It wont scan or print anything until it is switched off/on.

    Please help.

  2. #2
    Copy/Print/Network Tech 100+ Posts Kmdurrin's Avatar
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    Have you checked your firmware levels?
    Parts: Its what your copier craves!

  3. #3
    Field Supervisor 1,000+ Posts RRodgers's Avatar
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    Yeah, be sure the firmware is up too par and be sure that all your network info is put in properly. ie DNS Gateway and all that jazz.
    Color is not 4 times harder... it's 65,000 times harder. They call it "TECH MODE" for a reason. I have manual's and firmware for ya, course... you are going to have to earn it.

  4. #4
    Technician
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    Quote Originally Posted by johanve View Post
    When I scan to ftp on the Bizhub 163, the scanned file goes through to the folder but the machine itself still displays SCAN: Sending. It wont scan or print anything until it is switched off/on.

    Please help.
    Hi if the FW does not help. unplug the df try scanning of the glass. I have had the Df causing simulear problems. Think it was the cable from df to machine.

  5. #5
    Junior Member
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    All firmware is up to date Machine, IC and fax. took a friends laptop with Windows 7 on and it suddenly started working. So I think that the problem could be with my laptop but it has have the same fault as my customers laptop. Any ideas???????????????

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