We are having an issue with a C250. About 2 weeks ago, the customer called with a C-2551. We have seen this many times when the toner has just been replaced, and I went down and shook up the toner and let it cycle a few times and it went away. Then, a few days ago, it did it acain, C2551 and this time it would not reset. We took out the toner drive assy and checked it over and swapped the 2 motors, hoping the problem would follow the motor and we could replace the drive assy. No dice. Two days later, C2551. We have tried 3 Cyan Image units, and each one was good at the beginning, but a few days later when we checked them out, they were locked up, as if they were overstuffed with toner. Anyone seen this before? If so, any help would be greatly appreciated. Thank you in advance.
Bookmarks