Any ideas on how to fix the touch panel for the bizhub c 252?
Customer said prior to service, the touch panel was off calibration by about an inch. Now the touch panel is not recognizing any touch at all. I've tried the panel calibration under accessibility-panel calibration, with now luck(start button wont light green after i touch all four marks).
I am not able to get into service mode from utility/counter, because i am unable to touch the details button in order to do the ole stop 00 stop 01. I am unable to do a trouble reset holding the utility button on start-up because i cannot press the reset trouble button on screen.
I've taken apart the display panel and have reset all connections and inspected the touch element, no signs of damage. Also all other physical buttons on the display panel work fine.
Any ideas? Will re-flashing the firmware help? or will i just have to replace the touch element?
Thanks in advance.
-MN TECH
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