Hey everyone. First let me appologize...I'm an IT guy, not a copier guy
Now, with that said, I wouldn't be posting here if my service provider was worth anything. They're blaming the power. I say it's the copier. So, here's what's going on.
Almost every morning, we come into the office and the copier is locked-up. The display is blank and pressing buttons doesn't do anything. Obviously, printing and scanning don't work either. The only way to recover is to do hard power-off then turn it back on. Any pending print jobs are resent by the print server. Sometimes this happens in the middle of the day. Some days, this doesn't happen at all. But almost always in the morning. This just started happening in the last few months.
The service provider came in and ran a power test and said our power is out of spec. They said we we're getting 6.5 volts on the neutral line. The electrician came in and said there's no voltage on the neutral line. We moved the copier to 'clean' power in the server room (everyone agreed that it is good power). The next morning, the copier locked up. The service provider says that the bad power has damaged the copier and won't fix the copier until the power issue is fixed first.
They have also reset the copier back to factory defaults and reconfigured it, which again, didn't help.
In the past, we've had 8 other print devices in the room, Kyocera/Mita copier, Lexmark, Ricoh, and HP laser printers. We'ver never had a lockup with any of these other devices.
This is a Konica Minolta BizHub C203 Copier/Printer/Scanner...no fax option. It is connected to the network via CAT5 ethernet. The firmware is:
MFP Controller BOOT Program A02E0Y0-1E00-G00-04(00)
MFP Controller SubSet Program A02E0Y0-1F00-G00-70(00)
MFP Controller A02E0Y0-0100-GGF-R6(00)
Operation PANEL Message Data A02E0Y0-8100-GFD-R6
FAX Board Controller1
FAX Board Controller2
IR A02E0Y0-0023-G00-36
PRT A02E0Y0-0050-G2A-09
ADF A01H0Y0-0024-G00-12
Finisher
Panel Micro-Computer A02E0Y0-8900-G01-02
LCT
Loadable Device Driver
System Controller A02E0Y0-1000-GGF-R6(00)
Printer Controller A02E0Y0-3000-G00-FM
Printer Controller-Font A02E0Y0-3F00-G00-32
Printer Controller-Demo Page A00J0Y0-3E00-G00-00
MIO A02E0Y0-5000-G00-93(00)
PSWC A02E0Y0-5100-G00-10(00)
MIB IF A02E0Y0-5200-G00-J2(00)
IPP IF A02E0Y0-5300-G00-82(00)
External Controller IF
TCP/Socket A02E0Y0-6300-G00-J4(00)
Open API A02E0Y0-7000-G00-12(00)
Operation PANEL A02E0Y0-8000-GF9-R6
CSRC A02E0Y0-8300-G00-80(00)
PIC A02E0Y0-8200-GDG-23
What can I check/do?
Thanks for you help.
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