I got sent to a call I knew I should have simply refused to do....A C10
I generally do not like small format printers like these and for good reasons. This one has given me a lot of grief...damaged fuser from customer trying to remove a jam improperly. Jam likely caused by fuser temp abnormality due to power supply unit not producing correct voltage for the heat lamp...long story short, I spent many hours trying to figure that stupid little issue out...and having to take apart an entire machine just to replace something, put it all back together and test, find that did not work...redo all the above....
I'm ready to hit it with a freight truck....
Anyway...got that problem resolved and now have this ongoing issue with "cyan toner not installed" message.
The machine goes through the routine of rolling the cartrige carriage, periodically stopping on each unit to presumably check the device is present and maybe the counter???? But it will go through all that and start what seems the warmup stage and eventually that message comes up.
Removing the cyan cartridge, the machine will noticeably do a back and forth wiggle when looking for the cartridge. So presumably the machine does know that the cartridge is installed or not by that difference alone, yet it refuses to cooperate when the cartridge is installed.
Have installed a new unit cartridge. No difference. Swapped the PRC board. No difference.
The manual is mostly useless on this problem.
And there is nothing I could find on the TAD.
Has anyone ever encountered this themselves and what did you do to resolve it, assuming you put in the effort?
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