c500 SC23-10

[BITC]

At first i had error code SC23-09, I cleaned the toner waste pipe, it did not solve it. Then checked the transfer belt Motor, and ensured it is working. Then error code SC23 - 10 popped up. Now i do not know what to do. I have been working on this for the last 3 months. i would appreciate any help from members of this forum.

[mrwho]

Here's what I could dig up from my documentation:

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DESCRIPTION: Toner is backing up or solidifying in the cleaning unit box for the transfer belt causing the transfer belt drive motor (M18) to bind. F23-09 may also be indicated with lines on copies.

CAUSE: Insufficient airflow during idle causing internal machine temperature to rise.

SOLUTION: Special firmware (65aac151CMV0) is available to keep M11 (Transfer Belt Cooling Fan) on for a period after the copy process has completed. This helps keep the internal temperature at normal levels.

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DESCRIPTION: F23-10/SC23-10.

CAUSE: The first transfer roller sensor (PS15) is detecting a malfunction in timing between the sensor and the transfer pressing/releasing motor (M19).

SOLUTION: Check that all 4 transfer rollers (p/n 65AA26040 - Black, p/n 65AA26120 - colors) inside the transfer belt are seated properly in there respective front and rear block holder assembles. Check the operation of M19 in the 47 mode, multimode 48, code 0, 2, and 3. Check PS15 in the 47 mode, multimode 48, code 0, 1, 2, and 3, for home position = 01; other than home position = 000.

[BITC]

I have tried all these tips; serviced the transfer belt unit, made sure the 4 rollers are in place, checked the sensors, cleaned all the toner in the pipe at the back, and even replaced the transfer-belt motor. The error code 23-10 will not go away. any further insights on this will be deeply appreciated.

[JustManuals]

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