ED09C6 - Server Connect Error. Can't find the server for some reason. There is a PING test under admin2. I have ran into situations where if DNS wasn't configured correctly, E-Mail scanning won't work EVEN when using an IP. Don't know why, just something I've seen. For SMB, start with the destination's IP address. If it won't connect with that then the ports are being blocked.
ED09C7 - Login error. For SMB scanning, I usually try to use a user's domain account to find out where the machine is trying to authenticate. If it works with a domain account, sometimes you can get IT to create a new account specifically for scanning with a non-expiring password.
I have had no luck scanning to a DC and don't usually try it. I will talk the customer into E-Mail or FTP, either using the DC's FTP server, or getting them to install the KM FTP utility.
I have also had no luck setting up scanning to a gmail account. Try another email provider, even yours, to prove it's not the Bizhub, and tell them they need to find a different provider. Lots of the free email providers disable relaying for obvious reasons.
You could always suggest to the IT person that they need to do packet capturing and analyze the packets to determine what is going on, but good luck with that! Alot of IT departments I work with see packet capturing as a security risk.
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