We have encoutered a problem with the secure printing in bizhub C353.when I enter document ID & the Password in the Secure print box in the machine (the same ID & Password that I entered in the printer driver), it shows " failed to authenticate" in the panel.
We have already tried to change the Printer Priver, Upgrade the machine firmware to latest version.We initialized the machine (data clear) and logical format the HDD.. but still the problem exist..
Your technical advice is highly appreciated..
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