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  1. #11
    Technician
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    I hooked up a crossover cable and I still couldn't print.
    How would I do a firmware update or a data clear?
    Thanks for your help.


  2. #12
    Tecnico 100+ Posts acusso1234's Avatar
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    Can be a memory issue. Do not remember exactly where, but there is a way in to control the memory that are two tipes, solded on the main board and normal kind also.
    Is better for you to try this first.

    ... In the minute that you're thinking of giving up, think about why you lasted so long ...

  3. #13
    Field Service Manager 1,000+ Posts


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    If you are correct in saying that you can't even print the internal Demo page, then this is probably an issue that is best handled by a qualified technician. Trying to do firmware or NIC resets and not knowing exactly what your doing will most likely result in a dead machine.

    http://iuresets.com
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    Konica Minolta Image Unit Reset Solutions

  4. #14
    Senior Tech 100+ Posts oldschool's Avatar
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    Is there a vending device attached? I've seen the exact symptom when one is attached. In Vendor 1 mode sometimes pass through printing does not work. There may be specific firmware needed or a soft switch that needs to be set. The hot line should know for sure. In vendor 2 mode there is a setting in admin/security to freely allow printing or to charge for it. In the case of charging for it, the print job has to be a secure print job.


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