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  1. #1
    Senior Tech 100+ Posts
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    Unhappy Requires regular inspection

    Hi All,

    I have a customer that has a new C652 that is set to email me fault allerts etc.

    all works ok exept i keep getting one that says "Requires regular inspection"

    I cannot find this in the manual and the machine is only 2 weeks old.

    anyone know why I'm getting this??

    thanks

  2. #2
    Vulcan Inventor of Death 1,000+ Posts Mr Spock's Avatar
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    look at pm counter. and reset
    And Star Trek was just a tv show...yeah right!

  3. #3
    Senior Tech 100+ Posts
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    found the answer, it means that a unit is comming to near end life, if you click on the ip link on the email the consumable screen of the copier is shown

  4. #4
    Field Supervisor 500+ Posts B0265's Avatar
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    I have noticed that a D-1 (split line dectect) code will trigger this message.

  5. #5
    Senior Tech 100+ Posts
    Requires regular inspection

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    any1 noticed when you receive that email, there is a line that says "machine location" does any1 know where that can be inserted?

    Cheers

  6. #6
    Field Supervisor 1,000+ Posts RRodgers's Avatar
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    Yeah, go into the IPP section of the web page. I usually put the serial number of the machine in there. We track everything via serial number at our office.
    Color is not 4 times harder... it's 65,000 times harder. They call it "TECH MODE" for a reason. I have manual's and firmware for ya, course... you are going to have to earn it.

  7. #7
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    Quote Originally Posted by lanierboy View Post
    found the answer, it means that a unit is comming to near end life, if you click on the ip link on the email the consumable screen of the copier is shown
    Unless this is is in a print shop I would be amazed that a 2 week old C652 has reached the life span of any of its consumables. You can also lower the split line detect threshold through service mode/SYSTEM 2. VCare does the same crap...pages out a service call for everything and it's a pain. Emujo

  8. #8
    Senior Tech 100+ Posts
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    Quote Originally Posted by RRodgers View Post
    Yeah, go into the IPP section of the web page. I usually put the serial number of the machine in there. We track everything via serial number at our office.
    is that under network then tcp/ip tab, not got a machine in front of me right now, no idea why its not located with the rest of the machine info.

    cheers

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