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  1. #1
    Technician
    C352 keeps saying install waste toner box

    bartrick's Avatar
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    Exclamation C352 keeps saying install waste toner box

    Have two customers that just replaced thier waste toner boxes and now intermittenly come up with "Install waste toner box" have replaced the waste toner sensor PC8 I belive, reflashed firmware "KO", reseated all connectors. Works fine while i am there but an hour or two after i leave they call back in. Anybody have any ideas i can try! Thanks in advance for any help.


  2. #2
    Senior Tech 250+ Posts vincent64's Avatar
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    Re: C352 keeps saying install waste toner box

    Check that gear on the side of the box, had one where it felt ok...kept turning the gear and working it back and forth, it freed up, and then worked after that with no code, I dont recall if it was Konica's box or a aftermarket, but I remember that gear on the box did not feel right


  3. #3
    Trusted Tech 50+ Posts boanda's Avatar
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    Re: C352 keeps saying install waste toner box

    maby toner dust cover sensor or transparent plastic on waste toner box after a short time u go, and sensor detect full box.
    Clean the machine


  4. #4
    cjenefr
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    Re: C352 keeps saying install waste toner box

    Thanks for very useful information about waste toner box.


  5. #5
    Field Supervisor 2,500+ Posts
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    Re: C352 keeps saying install waste toner box

    we're having a similar issue with a C353..problem is binding somewhere in the toner conveyance piping, seems to be more on the fresh toner side versus waste toner..here's the problem, there is no procedure for removing this section in the manual so we're having one fun time getting this out. We have opened a ticket with KM to request a procedure to be written as of now, we have a spare C353 that was damaged during shipping and we can take the conveyance assy' out and put them in the customer MFP to get this up and running, but again, we just can't get it out. Once we do I'll post where the binding was coming from and the recommended fix. Emujo


  6. #6
    Technician
    C352 keeps saying install waste toner box

    bartrick's Avatar
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    Re: C352 keeps saying install waste toner box

    Thanks for all the good feed back!


  7. #7
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    Re: C352 keeps saying install waste toner box

    Quote Originally Posted by bartrick View Post
    Have two customers that just replaced thier waste toner boxes and now intermittenly come up with "Install waste toner box" have replaced the waste toner sensor PC8 I belive, reflashed firmware "KO", reseated all connectors. Works fine while i am there but an hour or two after i leave they call back in. Anybody have any ideas i can try! Thanks in advance for any help.
    I seem to be having this problem also. Did you find a fix?


  8. #8
    Service Manager 1,000+ Posts habik's Avatar
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    Lightbulb Re: C352 keeps saying install waste toner box

    Quote Originally Posted by DAR View Post
    I seem to be having this problem also. Did you find a fix?

    I hope you will not experience the same issue as I had see the vids I made. Quite fun. Still haven't finished my timelapse on it but it is in progress. Now 3rd machine with blocked auger mechanism and the problem shows to
    "change waste box with a massive ratcheting noise.



    and the auger it self



    Good luck!

    .OK Google! ... will I need Berrocca this morning?
    Firmwares HERE

  9. #9
    Step aside, noob 1,000+ Posts EarthKmTech's Avatar
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    Re: C352 keeps saying install waste toner box

    i have a crusty old c352 in the field that does this too.

    i loosened the screw on the waste toner box side and adjusted the positioning of the actuatator so as to not touch inside the photo sensor when rotating. if it gets stuck it will cause this issue.

    removal of the back cover of the mc is required to see it in action.

    If at first you don't succeed, try the way I told you how to do it in the first place.

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