Tech thinks its the finisher, then the machine, now is clueless! HELP! I'm a girl..

[kan]

You should put in a protest !! LOL. To me this was the first reply to the post and the correct fix.

This a stupid question.... Did the tech set the correct pk (punch kit) in service mode? Also check the hole punch is correctly installed and connected.
Can you post which finisher this is label in one of three places. one is bottom of machine inside front cover, on outside bottom left or inside (between copier and machine) on bottom rear.
Also check the jam codes in service mode and post that as well please.

[pepper38_cnd]

Kan you are absolutely correct, no protest needed, I will share the virtual keg with Mr Spock. As his was truly the solution, I simply provided some details. It's amazing what you can do when have the instructions to follow .