Thanks Thanks:  0
Likes Likes:  0
Dislikes Dislikes:  0
Results 1 to 10 of 10
  1. #1
    Service Manager 1,000+ Posts
    bizhub 423 cannot use tray 1

    brent's Avatar
    Join Date
    Nov 2008
    Location
    Kellogg Idaho
    Posts
    1,136
    Rep Power
    44

    bizhub 423 cannot use tray 1

    im searching through the serv ice manual. buzhub 423 states that tray 1 cannot be used at this time. shut the power off. main power then it works . return call same scenario. any ideas on what this could. be?
    I will continue the search in the bo ok

    thanks

  2. #2
    Step aside, noob 1,000+ Posts EarthKmTech's Avatar
    Join Date
    May 2009
    Location
    Gigety
    Posts
    2,141
    Rep Power
    75

    Re: bizhub 423 cannot use tray 1

    it will be a tray lift error.

    after the tray motor fails to get the tray plate to reach the upper position after a predetermined amount of time an error will be generated and the option to lock out the faulty part (that tray)

    its either going to be the lift motor (theyre all crap on the current range of machines) or something else causing it to go wrong, such as a piece of paper mashed behind the tray into the lift coupling etc..

    If there is nothing visible wrong, but the machine is coming back in after a while i would order and replace the lift motor, they can have dead spots and fail to rotate if stopped in that position.

  3. #3
    Service Manager 1,000+ Posts
    bizhub 423 cannot use tray 1

    brent's Avatar
    Join Date
    Nov 2008
    Location
    Kellogg Idaho
    Posts
    1,136
    Rep Power
    44

    Re: bizhub 423 cannot use tray 1

    yes there is not any paper. justwierd thatlast week the upper tray did the same thing. was able to reset. now it is the bottom tray. darn. I appreciate the heads up

    brent

  4. #4
    Step aside, noob 1,000+ Posts EarthKmTech's Avatar
    Join Date
    May 2009
    Location
    Gigety
    Posts
    2,141
    Rep Power
    75

    Re: bizhub 423 cannot use tray 1

    Quote Originally Posted by brent View Post
    yes there is not any paper. justwierd thatlast week the upper tray did the same thing. was able to reset. now it is the bottom tray. darn. I appreciate the heads up

    brent
    Id be double checking the customer has the paper guides correctly set in the trays too

    9/10 times I've had the issue caused by users..

  5. #5
    Service Manager 1,000+ Posts
    bizhub 423 cannot use tray 1

    brent's Avatar
    Join Date
    Nov 2008
    Location
    Kellogg Idaho
    Posts
    1,136
    Rep Power
    44

    Re: bizhub 423 cannot use tray 1

    ya you gotta love customers. they can't seem to shut those guides. I have experienced a c2040 on another machine. that won't lift. or its an elevator motor malf. darn machines..


    brent

  6. #6
    Service Manager 1,000+ Posts
    bizhub 423 cannot use tray 1

    brent's Avatar
    Join Date
    Nov 2008
    Location
    Kellogg Idaho
    Posts
    1,136
    Rep Power
    44

    Re: bizhub 423 cannot use tray 1

    I have 2 brand new lift motors I am going to just replace both of them tomorrow.
    that should do it. I appreciate the info. I still didn't see what page in the huge
    service manual about the words( tray cannot be used at this time)

    thanks
    brent

  7. #7
    Service Manager 1,000+ Posts
    bizhub 423 cannot use tray 1

    brent's Avatar
    Join Date
    Nov 2008
    Location
    Kellogg Idaho
    Posts
    1,136
    Rep Power
    44

    Re: bizhub 423 cannot use tray 1

    I replaced both 1st and 2nd tray motors today. just in case. working fine now. I hope it works.. thanks for all your help

    brent

  8. #8
    Step aside, noob 1,000+ Posts EarthKmTech's Avatar
    Join Date
    May 2009
    Location
    Gigety
    Posts
    2,141
    Rep Power
    75

    Re: bizhub 423 cannot use tray 1

    amusingly enough, my first job of the day that came in after reading this post was a tray 1 lift error code on a c280. Fortunately it was just a full sheet of paper mashed into the lift coupling as per usual

  9. #9
    Service Manager 1,000+ Posts
    bizhub 423 cannot use tray 1

    brent's Avatar
    Join Date
    Nov 2008
    Location
    Kellogg Idaho
    Posts
    1,136
    Rep Power
    44

    Re: bizhub 423 cannot use tray 1

    perth. that has happened to me quite a bit. amazing how I show up. open the drawer. sometimes have to take the screw and holder. remove drawer pull out crinkled paper out of behind the drawer. look at customer. the looks that they have... priceless. especially when they just realized how much that cost them. I feel sorry for them and still clean the machine... I ffeel it is right...

    brent

  10. #10
    Field Supervisor 2,500+ Posts
    Join Date
    Jun 2009
    Posts
    3,009
    Rep Power
    96

    Re: bizhub 423 cannot use tray 1

    Quote Originally Posted by brent View Post
    I have 2 brand new lift motors I am going to just replace both of them tomorrow.
    that should do it. I appreciate the info. I still didn't see what page in the huge
    service manual about the words( tray cannot be used at this time)

    thanks
    brent
    That's because these messages are not in the service manual..The trays, scanner, ADF, certain finishing options can all be isolated by the user..gives the oppourtunity to continue using the MFP until service can be called. When a problem occurs the control panel says "XXX cannot be used, continue operation?" or something to that effect. User is prompted to turn off/on sub power switch. If main switch is turned on/off the problem section is brought back on line and if issue is still there, cycle repeats. Emujo

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here