black drum error

[marlon29]

hi guys,

has anyone encountered the error "drum error black" displayed on the panel and the machine cannot be used? we have replaced the black drum already but the error keeps on coming back. kindly help...thanks a lot....

marlon

[Hansoon]

Re: black drum error

To know the machine type would help dramatically in answering your question.....

Hans

[ck1]

Re: black drum error

what code you are show ? color machine ?

[marlon29]

Re: black drum error

there's no code appearing, just the message "drum error"...C280 machine

[JustManuals]

Re: black drum error

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[PeterG]

Re: black drum error

Are you sure you didn't put a color drum in, instead of a black?

[mervyn]

Re: black drum error

Agree with previous post , youve fitted a color drum instead of black , they are chipped differently.

[marlon29]

Re: black drum error

I am sure that we have not put a color drum into the black drum unit. We have checked the wiring and so far the error has not yet appeared. The error appears intermittently. I wanted a permanent solution...thanks

[sprdav]

Re: black drum error

have you tried updating the firmware?

[marlon29]

Re: black drum error

we have already updated the firmware, version 90 is the one that is loaded in the machine

[sprdav]

Re: black drum error

ill call konica tomorrow for ya

[sprdav]

Re: black drum error

who u work for i live in stockton

[Eresources]

Re: black drum error

Latest firmware for C280 is D0. Try that first.

Also check that there's no toner covering the Relay Connector that connects with the chip on the bottom of the drum unit.

[malthus]

Re: black drum error

there's no code appearing, just the message "drum error"...C280 machine

has the firm ware been upgraded to allow contiuios use after life over has been reached if so oil can willbe displayed on control panel ,if is it a new drum you are fitting ie with a new chip to reset it

[copierwhisper]

Re: black drum error

Does anyone have the final answer to this problem, I have a machine with the same issue~