You mention that this is a new machine..any chance it's a C654e? If so, then updating to C8 or E4, and placing the MFP at function version 5 should resolve this issue for you. You also need to update the drivers to ver 4.1.0.0 with the fuction version update. If it is truly a C654 (non e) then I would check which drivers the user is employing(ver 4.1.0.0 is for the e series at ver 5 only), verify you are up to date on firmware, and if no success, a change out of the SSD board. Emujo
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