Bizhub C654 w/error E301(not in manual)

[emujo]

You mention that this is a new machine..any chance it's a C654e? If so, then updating to C8 or E4, and placing the MFP at function version 5 should resolve this issue for you. You also need to update the drivers to ver 4.1.0.0 with the fuction version update. If it is truly a C654 (non e) then I would check which drivers the user is employing(ver 4.1.0.0 is for the e series at ver 5 only), verify you are up to date on firmware, and if no success, a change out of the SSD board. Emujo

[blackcat4866]

... It has its own list of error codes that are different then the normal ones from the book. Errors like..... "0xC095" or "0X9CE1"
I'm thinking it might be for Konica to help diagnose the issue even further??

Attachment 15305

The 0X9CE1 means that there has been a low power fault for 2 seconds or more. It can occur because of dirty power (documented), or because the enduser is experiencing lockups in sleep mode, and is flipping off the main power switch to reset the machine. Firmware is supposed to resolve the lockups on the 654e.

There is another thread out there talking about these vector codes.

If you can figure out a way to get your enduser to fix the power, let me know. Mine won't budge, but that doesn't stop them from placing service calls. =^..^=

[Froota]

Konica has to test their machines a bit better.....
We also have troubles on the new C458/558/658 serie, such as broken exit unit drives due to new functions, internal faults, etc.

It remindes me to the launch of the C224e models with the ssd troubles and others... always pretty scary if they are come out with a new model.

[DKimble]

I have this code popping up on a c458 any firmware or suggestions?

[kingarthur]

I have this code popping up on a c458 any firmware or suggestions?

there are lots of different reasons for E301, some of them aren't machine based, it's lots of stupid things , KM have recently issued a bulletin, advising it is,
· Firmware
· MFP Network Configuration
· Hardware
· Print Data

1st i'd do is update FW, if you look on the "read me" that comes with the FW, again it says about E301 & you can compare the "sub code" with your management list to see if it's the same E301 error

I'm actually using the "read me" pages to compile my own list of E301 errors

[Vikingrepairguy]

Ive called Konica on this code for a different machine and they say its the machine not understanding the data, like if the user is printing from a web site that might have a embedded video or something of that nature

[habik]

Ive called Konica on this code for a different machine and they say its the machine not understanding the data, like if the user is printing from a web site that might have a embedded video or something of that nature

Or printing over Airprint without selecting just content they want to print.

[savtech]

Try to Change SW 25: hex20 to hex40 or hex60 depending of your firmware version...