I've got a problem with a Konica Minolta Bizhub C500 Pro. The second (duplex) side of an A4 print has a very fat top margin (8mm+), and it can't be corrected with an image shift in Command Workstation. It happens when copying and printing. This suggests that the blanking / erasing is being done by the machine.
The first side margins are fine, there is no skewing on either side, and all the registration rollers are new. It also happens in all trays including the bypass.
The customer can get round it by running the paper in A4R, but this isn't an ideal solution. Does anyone have any ideas?
Thanks in advance..