Just got back into the copier/mfp repair after being away for 25 years. The company sent me to Ricoh training and then left me on my own. I have a K/M Bizhub 282 that needs the drum and developer replaced. I was told to open the right door, hit the counter/utility button, then enter "stop,0,0,stop,0,1" and input all zero's when it called for a password. All it did was beep at me and it never got to the password screen. I guess my instructions were wrong so I joined this site to see if anybody would help me out. The mechanical part looks easy but I don't know how to reset the counters.