Bizhub C450 - Malfunction C11A4

12-18-2007

Could anyone tell me what this error message means?

Our "on call" tech can't arrive til Friday!

laserman06 · 12-18-2007

Booklet Exit Motor malfunction. Do you know if what type of finisher that you have?

FS-507 or FS-603

12-18-2007

It's FS-603.

laserman06 · 12-19-2007

	Quote:			Originally Posted by ypoctac
	It's FS-603.

Let me do a little research and I will get back to you

laserman06 · 12-19-2007

C11A4 Booklet Exit Motor malfunctions

Basically, your exit belt is not turning for some reason or if it is then the sensors are not seeing it.

Did the finisher make any unusual nosies? Did you clear a jam? Any other info that you can give me? Try the steps below in order. Keep me posted.

Some basic reset procedures.

A. Open and close the front door.
B. Power off the machine, wait 30 seconds power on.
C. Power down the machine, unplug from the wall for 1 minute, plug in and power on.

D. 13.1 Trouble resetting
1. Turn OFF the Main Power Switch.

2. Turn Main Power Switch ON again while pressing the Utility/Counter key more than 10 seconds after.

3. Touch [Trouble Reset].

4. Check to make sure that [OK] is displayed and the it has been reset.

5. Turn off the Main Power Switch and turn it on again more than 10 seconds after, and make sure that the machine properly starts.

12-19-2007

It whines very loudly, but we never found any jammed paper. We've pulled the finisher away from the main machine and opened every compartment/ section, but can't see anything stuck.

I've tried the reset proceedures you suggested, but it made the same whining sound once it restarted and returns the same error.