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  1. #1
    MFP Tech & I.T. Manager 100+ Posts MFPs R Now PCs's Avatar
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    Question bizhub 501 WON'T Print (I think previous post is messed up)

    We have a Konica Minolta bizhub 501 that just will NOT print but scans & web-login’s all day long.

    I believe I've tried everything:

    - I CAN ping TO bizhub from any PC & I CAN ping FROM bizhub to any PC.
    - I CAN Scan via SMB to any computer/PC.
    - I CAN use any internet browser and web-login into the bizhub and setup scanning address buttons or make administrator network changes, etc, etc.


    - Printed from different PC's
    - Printed from different drivers
    - Programmed different I.P. addresses into bizhub

    - Used RAW Port; 9100 setting (even tried 9112)
    - Used LPR Port; (queue name: print) setting
    - Turned off SNMP Status

    - Made Absolutely Sure ALL “Account Tracking” & “User Authentication” is OFF!
    - Flashed the Firmware to current version on bizhub
    - Checked all “readme bulletins" and made sure drivers used are correct for firmware being used crap

    - Uninstalled/Re-installed Hard Drive (Physically & Tech Mode) and then successfully Formatted it

    - Reset from the "Technician Side" -> System 1/Initialzation/ "Network Setting Data"

    - Reset from “User Side” via an Internet Explorer web-login, under Administrator/Reset/Reset “Controller is reset”

    Help?
    It does not matter how slowly you go as long as you do not stop. –Confucius

  2. #2
    Master Of The Obvious 10,000+ Posts
    bizhub 501 WON'T Print (I think previous post is messed up)

    blackcat4866's Avatar
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    Re: bizhub 501 WON'T Print (I think previous post is messed up)

    Does it have the IC-207 Print Controller option? You won't be printing without it. There are two little IC sockets on the engine board. The print controller goes in the one labelled "IC", to your right as you're looking at it.

    Print off a configuration page to see if the Print Controller firmware level is listed.

    PS: If you entitle your post with the last word in the title being "print" it is displayed in "printable" mode, with no hyperlinks. Just an interesting little quirk to the website. =^..^=
    Last edited by blackcat4866; 08-24-2012 at 07:16 PM.
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  3. #3
    MFP Tech & I.T. Manager 100+ Posts MFPs R Now PCs's Avatar
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    Arrow Re: bizhub 501 WON'T Print (I think previous post is messed up)

    Quote Originally Posted by blackcat4866 View Post
    Does it have the IC-207 Print Controller option? You won't be printing without it. There are two little IC ports on the engine board. The print controller goes in the one labelled "IC", to your right as you're looking at it.

    Print off a configuration page to see if the Print Controller firmware level is listed.

    PS: If you entitle your post with the last word in the title being "print" it is displayed in "printable" mode, with no hyperlinks. Just an interesting little quirk to the website. =^..^=
    Blackcat4866:
    I have attached as a PDF page 1 of the Machine Management List with the firmware on it, I don't believe it's listed, could you please confirm?
    Attached Files Attached Files
    It does not matter how slowly you go as long as you do not stop. –Confucius

  4. #4
    Master Of The Obvious 10,000+ Posts
    bizhub 501 WON'T Print (I think previous post is messed up)

    blackcat4866's Avatar
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    Re: bizhub 501 WON'T Print (I think previous post is messed up)

    You'll need the Configuration Page > Firmware Version > Print Controller = A0R50Y0-3000-G00-62

    ... or it will be blank in that area. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  5. #5
    Service Manager 1,000+ Posts
    bizhub 501 WON'T Print (I think previous post is messed up)


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    Set hdd?

  6. #6
    MFP Tech & I.T. Manager 100+ Posts MFPs R Now PCs's Avatar
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    Exclamation Re: bizhub 501 WON'T Print (I think previous post is messed up)

    Got It! Thank you all. IC-207 Missing, Dang It!
    It does not matter how slowly you go as long as you do not stop. –Confucius

  7. #7
    Master Of The Obvious 10,000+ Posts
    bizhub 501 WON'T Print (I think previous post is messed up)

    blackcat4866's Avatar
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    Re: bizhub 501 WON'T Print (I think previous post is messed up)

    It took me three visits and a little insight from the office manager for me to solve my case. It was relatively common for the sales staff to forget to order little things like print controllers, then wonder why it wouldn't print. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  8. #8
    Service Manager 1,000+ Posts
    bizhub 501 WON'T Print (I think previous post is messed up)


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    Re: bizhub 501 WON'T Print (I think previous post is messed up)

    Quote Originally Posted by blackcat4866 View Post
    It took me three visits and a little insight from the office manager for me to solve my case. It was relatively common for the sales staff to forget to order little things like print controllers, then wonder why it wouldn't print. =^..^=
    More amazing, in 2012 Konica sells a copier with a Network Interface Card that can't print.

  9. #9
    Field Supervisor 1,000+ Posts RRodgers's Avatar
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    Re: bizhub 501 WON'T Print (I think previous post is messed up)

    Quote Originally Posted by blackcat4866 View Post
    It took me three visits and a little insight from the office manager for me to solve my case. It was relatively common for the sales staff to forget to order little things like print controllers, then wonder why it wouldn't print. =^..^=
    Can't tell ya how many times I've ran into that. Go out to a customer to set them up for print/scan only to find out it won't print and the chip is missing. What a pain.
    Color is not 4 times harder... it's 65,000 times harder. They call it "TECH MODE" for a reason. I have manual's and firmware for ya, course... you are going to have to earn it.

  10. #10
    Kronic Copier Ninja 100+ Posts kronical's Avatar
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    More interesting is you can scan without a controller.

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