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  1. #11
    field service supervisor 100+ Posts mikeena's Avatar
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    so this machine can be set for the admin to have only certain rights thru enhanced security mode. me and another co worker where wondering that but we have upgraded all of this model into the 352 and so fourth so i could not test that therory.

  2. #12
    Field Service Manager 1,000+ Posts
    Konica Minolta Bizhub c450 Unable to Configure TCP/IP

    pepper38_cnd's Avatar
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    It appears the attachment feature is not working. You can get the Enhanced security users guide from my ftp.
    ftp://pepper38.no-ip.org/bizhubC450S...sUserGuide.pdf

    User: pepper
    pwd: pepper

    Note enhanced security can only be enabled by a qualified tecnician.

  3. #13
    Senior Tech 250+ Posts dogsbody's Avatar
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    I hope whoever set it up didn't leave DHCP on and then set up the print drivers to print to an IP address rather than the machines host name, thus generating a chargable call every time DHCP assigns a new address.
    The force will be with you always.

  4. #14
    Field Service Manager 1,000+ Posts
    Konica Minolta Bizhub c450 Unable to Configure TCP/IP

    pepper38_cnd's Avatar
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    dogsbody has apoint! If this was not set up the way the customer wanted it, or if the the customer didn't know better and let them configure it however they wanted it, then if that configuation causes a problem in the future it should not be at the cost of the customer.

  5. #15
    field service supervisor 100+ Posts mikeena's Avatar
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    what it sounds like to me is he just ought the machine used and decided that it would cost to much for a tech to come out and have them fix it. i dont think he bought it from the company and they did this.

  6. #16
    Senior Tech 250+ Posts dogsbody's Avatar
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    Quote Originally Posted by johnkuo562 View Post
    Tried calling the place were we leased the copier and they want to charge me for someone to come out to just change the IP address. Now if the printer was jamming then I would have no problem calling for service but not for changing the IP address. If anyone can tell me about the dip switches I will give that a try. I have no idea where the dip switches are located also. Thanks for your response guys your the best
    From this i think they are leasing it with some sort of maintanence agreement. Most companies around here don't cover much conectivity.
    I think the quickest way for this to be resolved will to pay the tech to come out and when he does make sure you know exactly what he is doing. Before he goes make sure you can change the network settings on your own, pick his brain, take notes etc. Treat it as a lesson on some of the more advanced administration of the copier.
    The force will be with you always.

  7. #17
    Tech johnkuo562's Avatar
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    Unable to access web utilities

    Does anyone know how to reset the Bizhub 450 back to factory settings?

  8. #18
    Field Supervisor 500+ Posts Scott_Lewis's Avatar
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    Quote Originally Posted by johnkuo562 View Post
    Does anyone know how to reset the Bizhub 450 back to factory settings?
    Cannot be done. I think the only way to get back to 'factory settings' is to replace the NVRAM board.

    Have you tried setting the "Auto Input" for the IP address to OFF?

  9. #19
    Tech johnkuo562's Avatar
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    Auto Input??

    Well DHCP is set to on in the Network TCP/IP settings but im unable to change it to OFF and Unable to change the subnet mask. I can see the settings but unable to change anything on it. I think I may have to call for service. Thanks anyways guys for trying to help.

  10. #20
    Senior Tech 250+ Posts dogsbody's Avatar
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    when the tech comes out make sure to ask if any security settings are turned on that would prevent you from changing the IP address, if they are make sure he turns them off so you don't have to call again for this.
    As I said before make sure you can do everything you need to be able to do before he leaves.
    The force will be with you always.

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