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  1. #1
    Tech johnkuo562's Avatar
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    Konica Minolta Bizhub c450 Unable to Configure TCP/IP

    Hello im not able to change the IP address or subnet mask for some reason. Noticed DHCP is set to on also and can not be turned off. Seems like its locked guys so I hope you can help.


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    Conservative in Exile 250+ Posts laserman06's Avatar
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    Do you mean it won't allow you to turn it off, or it won't stay off?

    The family that prays together, stays together!
    Smile God created you and He doesn't make mistakes!

    Relax, God IS in control!

    Be still and know that I am God
    Ps 46:10

  3. #3
    Technician
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    Smile go in thro tech rep mode

    Quote Originally Posted by johnkuo562 View Post
    Hello im not able to change the IP address or subnet mask for some reason. Noticed DHCP is set to on also and can not be turned off. Seems like its locked guys so I hope you can help.
    then switch off dhcp and then you can change i/p address etc


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    field service supervisor 100+ Posts mikeena's Avatar
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    well thats a good one it you can not change it at all. do you now if there is enhanced security turned on, or possiably a dipswitch is set.


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    Field Supervisor 500+ Posts Scott_Lewis's Avatar
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    Do we even know which controller he has on this m/c?

    John, how many ethernet jacks are on the right side of the copier? You will notice the copier has an overhang at the back side. Is there another controller mounted under the overhang?


  6. #6
    Tech johnkuo562's Avatar
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    Whats tech rep mode?

    Tried calling the place were we leased the copier and they want to charge me for someone to come out to just change the IP address. Now if the printer was jamming then I would have no problem calling for service but not for changing the IP address. If anyone can tell me about the dip switches I will give that a try. I have no idea where the dip switches are located also. Thanks for your response guys your the best


  7. #7
    Curmudgeon at large 100+ Posts RockETop's Avatar
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    Quote Originally Posted by peter lynn View Post
    then switch off dhcp and then you can change i/p address etc

    Yup...


  8. #8
    Trusted Tech 50+ Posts fernan's Avatar
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    Smile

    Quote Originally Posted by johnkuo562 View Post
    Tried calling the place were we leased the copier and they want to charge me for someone to come out to just change the IP address. Now if the printer was jamming then I would have no problem calling for service but not for changing the IP address. If anyone can tell me about the dip switches I will give that a try. I have no idea where the dip switches are located also. Thanks for your response guys your the best

    disable the dhcp then switch off and on the machine


  9. #9
    Tech johnkuo562's Avatar
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    Unable to disable DHCP

    When I enter the network setup I can not turn off DHCP. I tried touching the screen and nothing happens. Seems like its Locked so anyone know anything about the switches or a way to unlock the TCP/IP settings?


  10. #10
    Field Service Manager 1,000+ Posts


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    Have you tried changing the settings thru the web utillities?
    I would guess maybe you cannot even access the web utillities?
    If this is the case, then probbably enhanced security is enabled.
    My suggestion is pay the service call and have the machine propperly configured by someone who knows what they are doing, if this machine was setup propperly and working fine there would be no real reason to change the ip address unless there have been changes made to the network? If this is the case I guess you could always work backwards and try and undo whatever changes have been made.


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