Results 1 to 6 of 6
  1. #1
    Service Manager 100+ Posts
    Join Date
    Oct 2008
    Location
    Long Island, NY
    Posts
    216
    Post Thanks / Like
    Rep Power
    15

    C280 w/ FS-527 finisher: intermittent "empty finisher tray" message

    I have a customer that is getting the message to empty the finisher tray after completing a stapled job. This happens only every couple of weeks, and is quickly solved by reaching inside and touching the alignment tray paper sensor. There is never anything on the sensor, and swiping my finger over it always clears it up - but rebooting the machine doesn't. I've tried replacing the sensor, but it keeps coming back. Since rebooting the machine doesn't reset it, I can't imagine that it's the finisher PWB. Any ideas?


  2. #2
    Vulcan Inventor of Death 1,000+ Posts Mr Spock's Avatar
    Join Date
    Aug 2006
    Location
    tampa,fl
    Posts
    1,918
    Post Thanks / Like
    Rep Power
    43

    Re: C280 w/ FS-527 finisher: intermittent "empty finisher tray" message

    One of the KM finishers had a bulletin to replace the tray full sensor actuator because it was 2 short to reliably activate the sensor.

    And Star Trek was just a tv show...yeah right!

  3. #3
    Service Manager 100+ Posts
    Join Date
    Oct 2008
    Location
    Long Island, NY
    Posts
    216
    Post Thanks / Like
    Rep Power
    15

    Re: C280 w/ FS-527 finisher: intermittent "empty finisher tray" message

    This isn't about the main finisher tray - it's the internal alignment tray that it thinks still has paper in it.


  4. #4
    Ghoulscout 500+ Posts Kidaver's Avatar
    Join Date
    Apr 2011
    Location
    Texas
    Posts
    742
    Post Thanks / Like
    Rep Power
    23

    Re: C280 w/ FS-527 finisher: intermittent "empty finisher tray" message

    Has the staple unit been removed from this machine? I remember in class after we removed it and reinstalled it we didn't get it in exactly right and was getting error there was paper in the finisher

    "In a cruel and evil world, being cynical can allow you to get some entertainment out of it."

  5. #5
    Service Manager 100+ Posts
    Join Date
    Oct 2008
    Location
    Long Island, NY
    Posts
    216
    Post Thanks / Like
    Rep Power
    15

    Re: C280 w/ FS-527 finisher: intermittent "empty finisher tray" message

    No, it's never been removed. Also, the error only occurs every couple of weeks.


  6. #6
    Vulcan Inventor of Death 1,000+ Posts Mr Spock's Avatar
    Join Date
    Aug 2006
    Location
    tampa,fl
    Posts
    1,918
    Post Thanks / Like
    Rep Power
    43

    Re: C280 w/ FS-527 finisher: intermittent "empty finisher tray" message

    FS-526/FS-527, “The output tray has reached its capacity” message before reaching the maximum tray capacity if many one page jobs are printed.
    Solution:
    CAUSE: Firmware needs to be upgraded.

    SOLUTION: Install special firmware version GD9-B4.

    And Star Trek was just a tv show...yeah right!

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •