Thanks Thanks:  0
Dislikes Dislikes:  0
Results 1 to 10 of 10
  1. #1
    Senior Tech 250+ Posts
    Join Date
    Oct 2008
    Location
    Long Island, NY
    Posts
    435
    Rep Power
    37

    C280 w/ FS-527 finisher: intermittent "empty finisher tray" message

    I have a customer that is getting the message to empty the finisher tray after completing a stapled job. This happens only every couple of weeks, and is quickly solved by reaching inside and touching the alignment tray paper sensor. There is never anything on the sensor, and swiping my finger over it always clears it up - but rebooting the machine doesn't. I've tried replacing the sensor, but it keeps coming back. Since rebooting the machine doesn't reset it, I can't imagine that it's the finisher PWB. Any ideas?

  2. #2
    Vulcan Inventor of Death 1,000+ Posts Mr Spock's Avatar
    Join Date
    Aug 2006
    Location
    tampa,fl
    Posts
    2,067
    Rep Power
    63

    Re: C280 w/ FS-527 finisher: intermittent "empty finisher tray" message

    One of the KM finishers had a bulletin to replace the tray full sensor actuator because it was 2 short to reliably activate the sensor.
    And Star Trek was just a tv show...yeah right!

  3. #3
    Senior Tech 250+ Posts
    Join Date
    Oct 2008
    Location
    Long Island, NY
    Posts
    435
    Rep Power
    37

    Re: C280 w/ FS-527 finisher: intermittent "empty finisher tray" message

    This isn't about the main finisher tray - it's the internal alignment tray that it thinks still has paper in it.

  4. #4
    Ghoulscout 500+ Posts Kidaver's Avatar
    Join Date
    Apr 2011
    Location
    Texas
    Posts
    912
    Rep Power
    45

    Re: C280 w/ FS-527 finisher: intermittent "empty finisher tray" message

    Has the staple unit been removed from this machine? I remember in class after we removed it and reinstalled it we didn't get it in exactly right and was getting error there was paper in the finisher
    "In a cruel and evil world, being cynical can allow you to get some entertainment out of it."

  5. #5
    Senior Tech 250+ Posts
    Join Date
    Oct 2008
    Location
    Long Island, NY
    Posts
    435
    Rep Power
    37

    Re: C280 w/ FS-527 finisher: intermittent "empty finisher tray" message

    No, it's never been removed. Also, the error only occurs every couple of weeks.

  6. #6
    Vulcan Inventor of Death 1,000+ Posts Mr Spock's Avatar
    Join Date
    Aug 2006
    Location
    tampa,fl
    Posts
    2,067
    Rep Power
    63

    Re: C280 w/ FS-527 finisher: intermittent "empty finisher tray" message

    FS-526/FS-527, “The output tray has reached its capacity” message before reaching the maximum tray capacity if many one page jobs are printed.
    Solution:
    CAUSE: Firmware needs to be upgraded.

    SOLUTION: Install special firmware version GD9-B4.
    And Star Trek was just a tv show...yeah right!

  7. #7
    Senior Tech 100+ Posts
    C280 w/ FS-527 finisher: intermittent "empty finisher tray" message

    MVPunisher's Avatar
    Join Date
    May 2013
    Location
    hudson falls
    Posts
    207
    Rep Power
    26

    Re: C280 w/ FS-527 finisher: intermittent "empty finisher tray" message

    Quote Originally Posted by mascan42 View Post
    I have a customer that is getting the message to empty the finisher tray after completing a stapled job. This happens only every couple of weeks, and is quickly solved by reaching inside and touching the alignment tray paper sensor. There is never anything on the sensor, and swiping my finger over it always clears it up - but rebooting the machine doesn't. I've tried replacing the sensor, but it keeps coming back. Since rebooting the machine doesn't reset it, I can't imagine that it's the finisher PWB. Any ideas?

    What did you do to resolve this issue? same issue to a T. I know it is years late but if you still remember.

    Intermittent so tough to duplicate. It is not an issue with the output tray thinking it is full just like your issue....

    Thanks

  8. #8
    Senior Tech 250+ Posts
    Join Date
    Oct 2008
    Location
    Long Island, NY
    Posts
    435
    Rep Power
    37

    Re: C280 w/ FS-527 finisher: intermittent "empty finisher tray" message

    As I recall, the lease ran out and it was replaced before we ever figured it out.

  9. #9
    RTFM!! 5,000+ Posts allan's Avatar
    Join Date
    Apr 2010
    Location
    Centurion
    Posts
    5,372
    Rep Power
    151

    Re: C280 w/ FS-527 finisher: intermittent "empty finisher tray" message

    These machines work with a page count vs type of paper stock and staple no staple to figure out how much paper the elevator tray is supposed to take it also has a limit sensor. The firmware fix could make a lot of sense.

  10. #10
    Technician Imagetech's Avatar
    Join Date
    Feb 2010
    Posts
    13
    Rep Power
    29

    Re: C280 w/ FS-527 finisher: intermittent "empty finisher tray" message

    Many moons later. The remove paper from the process section or stacker is caused by a paper dust/dirt build up on that stacker plate. Keeping it clean should resolve.

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here