C550 error code c-3b04

[btg]

Hey Guys,

I'm fairly new to this forum but where i work we just picked up 3 c550's and have had an error code come up in one of them. Its c-3b04. I cant seem to find an error code ref guide anywhere.

Would anyone know what this code means?

BTG

[dogsbody]

C3B04: IH malfunction.
A problem with the Induction Heating for the fuser (not neccesarily the fuser itself). First thing is make sure the fuser is seated correctly then do trouble reset.

[btg]

Thanks heaps mate!

Much appreciated.

[btg]

apparently after investigation this turned out to be a problem with the power supply. Go figure.. the code isnt related but the tech from km said it fixes it for everyone.