bizhub C364 PS Error printing Word documents from Mac OSX

[TheOwl]

The reason this error is sticking around after one bad print job is because the PS code didn't send the "END" footer to the PS print job, therefore there are still settings stuck in the device as the machine doesn't know to dump the settings correctly after the error has occurred.

Firmware and drivers seem to fix the issue, but I have seen cases of some Adobe products needing "Pre-Flight" turned off to stop the Colour Space issues.

[Nelson.Andrew]

I have a customer with the same issue on a Bizhub C554 with the ver. 72 fw. Issue happening out of XCode. Rebooting the machine temporarily resolves issue.

[linakerd]

I to have this issue on a c554 the firmware is .72 the driver is the latest only seems to be a problem with Mac . the OSx that have the problem are 10.12 10.13 10.14 mainly 10.14 but all word, excel even PDFs print with the below error . Windows work fine.

We tried the ethernet cable and removing the power. comes back in a week. seen as its seems to be a mac postscript error we are trying to rest the NIC and will let you know how that goes .

Any other advice anyone can offer would be great

ERROR: ioerror
OFFENDING COMMAND: setcolorspace

STACK:

[/CIEBasedABC -dictionary- ]