bizhub C364 PS Error printing Word documents from Mac OSX

[Avskrap]

Has anyone seen this error and know why it happens?

ERROR: ioerror
OFFENDING COMMAND: setcolorspace

STACK:

[/CIEBasedABC -dictionary- ]

This came out of the machine when the customer tried to print a Word document on their Mac OSX's (varying versions). From PCs with PS it worked just fine with the same document.

When I got on-site the customer said he'd fixed the problem by pulling the ethernet cable from the machine and putting it back in (?), so now it works.

Has anyone seen this or have any idea why it happens?

[B0265]

A customer have reported the same PS error on a C654 when printing from OSX 10.7 and 10.8, we have not seen it ourselves yet.
ERROR: ioerror

OFFENDING COMMAND: setcolorspace

STACK:

[/CIEBasedABC -dictionary- ]

[Spidula]

Firmware?

[JSC]

yea, Im sure there is a firmware update for this

[EarthKmTech]

fyi, any firmware version before 68 on the current series machines = absolute shit and should be updated asap.

[Avskrap]

Thanks guys.
This was a swing-by-late-friday-afternoon-job, didn't have my kit with me for some reason. I'll keep an eye on this machine and see if the errors return. And I agree, firmware.

[B0265]

Had this on a C284 today. Customer was printing from Mac OSX 10.7. After power off-on the print jobs came out without any error.

[B0265]

We still have this error sometimes on a C654 when printing from Mac.
Any updates?

[Avskrap]

Like EarthKmTech said; Firmware. Anything pre-v. 68 is crap and should be updated without hesitation. This has solved pretty much all the problems we've had on the 4-series, which has almost exclusively been weird bugs.

[blaze2000]

Just wanted to give heads up, I just had this issue on a c454 with g00-66 FW. I couldn't get color docs to print from the macs 10.6.x all three would print b/w. I did a full shutdown and everything is good so far. I will update fw to 70 just for good measure.