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  1. #1
    Partner in crime 100+ Posts Avskrap's Avatar
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    bizhub C364 PS Error printing Word documents from Mac OSX

    Has anyone seen this error and know why it happens?

    Code:
    ERROR: ioerror
    OFFENDING COMMAND: setcolorspace
    
    STACK:
    
    [/CIEBasedABC -dictionary- ]
    This came out of the machine when the customer tried to print a Word document on their Mac OSX's (varying versions). From PCs with PS it worked just fine with the same document.

    When I got on-site the customer said he'd fixed the problem by pulling the ethernet cable from the machine and putting it back in (?), so now it works.

    Has anyone seen this or have any idea why it happens?


  2. #2
    Senior Tech 250+ Posts B0265's Avatar
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    Re: bizhub C364 PS Error printing Word documents from Mac OSX

    A customer have reported the same PS error on a C654 when printing from OSX 10.7 and 10.8, we have not seen it ourselves yet.
    ERROR: ioerror

    OFFENDING COMMAND: setcolorspace

    STACK:

    [/CIEBasedABC -dictionary- ]



  3. #3
    Konica Minolta Technician 50+ Posts Spidula's Avatar
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    Re: bizhub C364 PS Error printing Word documents from Mac OSX

    Firmware?


  4. #4
    Gimp 500+ Posts JSC's Avatar
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    Re: bizhub C364 PS Error printing Word documents from Mac OSX

    yea, Im sure there is a firmware update for this

    The gene pool could use a little chlorine.

  5. #5
    Step aside, noob 1,000+ Posts EarthKmTech's Avatar
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    Re: bizhub C364 PS Error printing Word documents from Mac OSX

    fyi, any firmware version before 68 on the current series machines = absolute shit and should be updated asap.

    If at first you don't succeed, try the way I told you how to do it in the first place.

  6. #6
    Partner in crime 100+ Posts Avskrap's Avatar
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    Re: bizhub C364 PS Error printing Word documents from Mac OSX

    Thanks guys.
    This was a swing-by-late-friday-afternoon-job, didn't have my kit with me for some reason. I'll keep an eye on this machine and see if the errors return. And I agree, firmware.


  7. #7
    Senior Tech 250+ Posts B0265's Avatar
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    Re: bizhub C364 PS Error printing Word documents from Mac OSX

    Had this on a C284 today. Customer was printing from Mac OSX 10.7. After power off-on the print jobs came out without any error.


  8. #8
    Senior Tech 250+ Posts B0265's Avatar
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    Re: bizhub C364 PS Error printing Word documents from Mac OSX

    We still have this error sometimes on a C654 when printing from Mac.
    Any updates?


  9. #9
    Partner in crime 100+ Posts Avskrap's Avatar
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    Re: bizhub C364 PS Error printing Word documents from Mac OSX

    Like EarthKmTech said; Firmware. Anything pre-v. 68 is crap and should be updated without hesitation. This has solved pretty much all the problems we've had on the 4-series, which has almost exclusively been weird bugs.


  10. #10
    Service Manager 100+ Posts
    bizhub C364 PS Error printing Word documents from Mac OSX

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    Re: bizhub C364 PS Error printing Word documents from Mac OSX

    Just wanted to give heads up, I just had this issue on a c454 with g00-66 FW. I couldn't get color docs to print from the macs 10.6.x all three would print b/w. I did a full shutdown and everything is good so far. I will update fw to 70 just for good measure.


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