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| you might also check controller type in service mode, i think its type 1, check the manual and be sure, ive seen these change after a surge or fw update | |
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Logic would tell you that type one is the correct selection but I looked at one earlier and for the standard, do nothing POS Emperon print system,

type 3 is the right choice and I believe that type 2 is used for the IC401. Keep in mind that the machine I just looked at was the Kyocera 2230 version of the C350 which is identical from what I can tell.