| I have had this problem before, what it was, when the optics are cleaned, the first mirror is moved slightly and the light from the lamp does not reach the drum correctly.
If you look straight down on the platen glass from above, with the optics pulled away from there home position you should be able to see the lens clearly (via the first mirror, the optical path), if you cant, check the first mirror and click it back into place.
Hope this helps |