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  1. #1
    Service Manager 1,000+ Posts
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    Set fax to dial without the 9

    I have tried so far with 2 bizhub 423 and one C654. In PBX connection. Outside line setting I unselected NO and entered 9 in. Doesn't make any difference. What is the trick to this.

    Sent from my Galaxy Nexus using Tapatalk 2


  2. #2
    Step aside, noob 1,000+ Posts EarthKmTech's Avatar
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    Re: Set fax to dial without the 9

    I dont think its possible to do what your intending. At least I've never seen it done.

    I believe that function is simply to add a pause after the first digit dialled when its the selected digit.

    If the customer wants direct dial without outside line selection they need to talk to their phone system provider. It really isn't our problem, that's what I tell them too.

    If at first you don't succeed, try the way I told you how to do it in the first place.

  3. #3
    Service Manager 1,000+ Posts
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    This is information on the setting. It says this setting is for the same purpose that I am trying to achieve. The same setting is on the 423, C654 and I'm sure many other models.


    ID No.
    TAUS0702478EN

    Revision No.
    0


    Publisher
    Company BUS
    GroupGr BUS_Service_Workgroup

    Contents
    Subject How to automatically dial a default number to access an outside line for the PBX system.
    Open Date 2007-08-21
    Doc. Language English
    Doc. Priority

    Product Name
    bizhub C550
    bizhub C451

    Option


    Description
    How to automatically dial a default number to access an outside line for the PBX system.



    Solution

    To automatically dial a default number to access an outside line for the PBX system:
    1. Enter Administrator mode.
    2. Select Fax Setting.
    3. Touch PBX Connection Setting.
    4. Enter the number to dial an outside line (e.g., 9) and press OK.


    Sent from my Galaxy Nexus using Tapatalk 2


  4. #4
    Step aside, noob 1,000+ Posts EarthKmTech's Avatar
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    Re: Set fax to dial without the 9

    does it actually work though?

    If you do get it to work it would be interesting to know how as it's never worked for me either

    If at first you don't succeed, try the way I told you how to do it in the first place.

  5. #5
    Service Manager 1,000+ Posts
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    Not for me. But I assumed with this information it must be possible and wondered if there was something I'm missing. The reason why I posted.

    Sounds like I need to forget I ever found this setting and never mention its existence again.

    Sent from my Galaxy Nexus using Tapatalk 2


  6. #6
    Step aside, noob 1,000+ Posts EarthKmTech's Avatar
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    Re: Set fax to dial without the 9

    I think so,

    I remember going thru all of this with the help desk people and them never being able to get it to work either and then telling me, it doesn't do it.

    I think the explanation in the bulletin may be incorrect in what it does, or is directly translated from Japanese and is getting us excited but actually means something else.

    If at first you don't succeed, try the way I told you how to do it in the first place.

  7. #7
    Field Supervisor 500+ Posts
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    Re: Set fax to dial without the 9

    We have been able to get this to work, but I can't remember if you have to touch the 'Initial " mode "current setting" after it. The last ones we set up we just entered 9 and a couple of pauses because they fax internally also.


  8. #8
    Service Manager 1,000+ Posts
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    We have in-house a certified trainer for canon and Konica Minolta that has on his list to investigate this. If I hear anything new I will post here for future reference.

    Sent from my Galaxy Nexus using Tapatalk 2


  9. #9
    Senior Tech 250+ Posts
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    Re: Set fax to dial without the 9

    I know I'm resurrecting an old thread, but in case anybody else stumbles across this:

    Having the same problem with a new BH287 install. Thought the PBX setting in Admin/Fax menu was to meant insert a "9" before any number dialed...I was wrong. It apparently just tells the machine to wait for a "9" before trying to detect a dial tone.

    From the Knowledge Base (albeit, from a different model):
    The PBX setting found under Admin mode g Fax Settings g PBX Setting does NOT automatically place a digit in front of the dialed number (Manual or Speed Dial) when using the fax funtion.
    This is a PBX dial tone function. Some PBXs will not generate a valid dial tone, so the machine will not begin dialing.
    The digit entered into the PBX setting is the digit the machine will use for automatic dial tone detection. The programmed digit is to show the machine after what number to make the dial tone detection.
    For example, if the phone number is 18004566422 you would enter 918004566422. With the PBX setting to "9" it knows not to look for dial tone until after the "9" is dialed.
    In short, you need to preface ALL your numbers with the outside line digi, Manual or Speed Dial.


  10. #10
    IT Manager 1,000+ Posts bsm2's Avatar
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    Re: Set fax to dial without the 9

    It's not the Machine it's the way there phone guy set it up the PBX. Have there phone guy remove the 9 from the fax dial requirement

    Last edited by bsm2; 03-09-2018 at 01:49 AM.

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