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Thread: konica c 554

  1. #1
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    konica c 554

    got a question...have a bizhub c 554 that goes into ....operating remotely please do not turn off...and goes away...then does this over and over again....can do all function...any idea? thanks .....

  2. #2
    Field Supervisor 500+ Posts B0265's Avatar
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    Re: konica c 554

    Does the customer have any 3rd party software (openAPI) installed that is trying to communicate with the machince?

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    Re: konica c 554

    Might be an idea to change the machines IP address just in case there's a conflict.

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    Thumbs up Re: konica c 554

    This Parts & Service Manual can now be purchased for $12.77 and downloaded immediately after payment from:


    Just Manuals, The Internet's largest selection of manuals ~ Instant Downloads


    Paul@justmanuals.com

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    Re: konica c 554

    i guess I should have stated I have a manual..there are certain problems that the manual do not address.and this is one of them....

  6. #6
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    Disable SNMP that's what the software will be using to talk to the machine that's if it is software though...

  7. #7
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    konica c 554

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    Re: konica c 554

    Quote Originally Posted by fishleg View Post
    Disable SNMP that's what the software will be using to talk to the machine that's if it is software though...
    What if the software is communicating directly with the machines OpenAPI. I don't think OpenAPI has SNMP in it anywhere...

    It definitely sounds like a third party software trying to control the machine like PaperCut MF or i2 Conversion Server.

    As mentioned earlier, try changing the IP address of the machine to see if the problem still happens. Might be worth changing the DNS Host name of the device as well as some software also uses the DNS Name of a device for configuration rather than the IP address.
    Please don't ask me for firmware or service manuals as refusal often offends.

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