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Thread: C224 Word issue

  1. #1
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    C224 Word issue

    I'm having an issue with a machine ignoring tray setting, Done a firmware upgrade, the driver is up to date.

    windows 7, Office 2013. PAIN in the ASS!!

    Sometimes it will work for a spell of 30mins then it starts to ignore the settings again

    Anyone came across this before?

    Yes it may be an IT issue but need to get it sorted.

  2. #2
    Step aside, noob 1,000+ Posts EarthKmTech's Avatar
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    Re: C224 Word issue

    Word documents have the ability to have tray selections saved into the document - its in page setup of the document. Ensure its not been tampered with.

    It will override any settings made to the printer driver by way of tray settings, it takes priority.

  3. #3
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    Re: C224 Word issue

    Agree with "earth". Try changing the word doc to a PDF and see if the problems are still there. Emujo
    If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.

  4. #4
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    Re: C224 Word issue

    Quote Originally Posted by EarthKmTech View Post
    Word documents have the ability to have tray selections saved into the document - its in page setup of the document. Ensure its not been tampered with.

    It will override any settings made to the printer driver by way of tray settings, it takes priority.
    Yeah looked into that and set up new documents still same issue

  5. #5
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    Re: C224 Word issue

    What, exactly, are the issues?
    If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.

  6. #6
    Service Manager 1,000+ Posts
    C224 Word issue

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    Re: C224 Word issue

    Quote Originally Posted by Jnr View Post
    Yeah looked into that and set up new documents still same issue
    When printing from Word use AUTO Paper Selection within Printer Driver (Advanced Tab) on Printing Defaults!!

    In Word > Add the Page setup short cut to the Word application (little drop down arrow on the very top bar)

    Each new document will have the new Print Defaults settings

    Any OLD documents you may have to check for Printing Properties (and select AUTO on paper tray selection) and also the actual page setup. then SAVE IT! As it word is saving every document with individual settings :P (trick of MS Office)

    That's all.

    Do not mix paper selections on Driver and Application as it is always a mess. a.e Driver Tray 1 and Application Tray1 page setup AUTO
    I know it seems logical but trust me, it is not . It was giving me a headache too !

    Hope this helps. Good Luck
    .OK Google! ... will I need Berrocca this morning?
    Firmwares HERE

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