c224e wont start up

[Kidaver]

When I took this class at KM in Dallas I do remember them discussing the board swapping procedure. We didn't actually do it but it was discussed and iterated to definitely follow the steps in the manual. It was explained that the SSD writes to the board and vice versa so you have to make sure each part gets the data written to it.

[emujo]

KM just released a new special firmware for the entire 4e line that addresses the freeze ups. It forces a re-boot when the MFP detects a low memory condition. Not really a fix IMO, but it's a start. GD2-63 Emujo

[jrf]

Replaced MFP board and machine back up and running.
Thanks for replies to all. Ive also loaded new firmware GD2-63 , thanks Emujo

[dirtyfingers]

its good news to hear your C224e is back up and going

We do cover board replacement here in training C284e/C454e
Yes ....even replacing MFP & PRCB on them

MFP,SSD and PCRB all talk to each other
You should only replace ONE PWB at a time (or you will corrupt the total counters)

EG
If you replace the PRCB with a new board
The data from the SSD & MFP board will be pushed to the new board.


The two critical parts are the SSD + MFP board
The SSD board is the new NVram and cant be ordered as a part

WARNING - Don't use a 2nd hand MFP board (without erasing it first )
The total counter is taken from the HIGHEST meter reading
if you grab a 2nd hand MFP board and put it into a C224e ...it will take the highest count!!!

There is a procedure to erase a MFP board
Eg - Your C284e doesn't start up and you want to see if its an MFP board
you fit it but that wasn't the fault ...now what
You can erase the MFP board

And NO I don't think there is a way to make your showroom machine back to zero counter!

The service manual has been revised and it explains the procedure and error messages
Its not that hard ...you just need to slow down ...read a little and it all works

[emujo]

its good news to hear your C224e is back up and going

We do cover board replacement here in training C284e/C454e
Yes ....even replacing MFP & PRCB on them

MFP,SSD and PCRB all talk to each other
You should only replace ONE PWB at a time (or you will corrupt the total counters)

EG
If you replace the PRCB with a new board
The data from the SSD & MFP board will be pushed to the new board.


The two critical parts are the SSD + MFP board
The SSD board is the new NVram and cant be ordered as a part

WARNING - Don't use a 2nd hand MFP board (without erasing it first )
The total counter is taken from the HIGHEST meter reading
if you grab a 2nd hand MFP board and put it into a C224e ...it will take the highest count!!!

There is a procedure to erase a MFP board
Eg - Your C284e doesn't start up and you want to see if its an MFP board
you fit it but that wasn't the fault ...now what
You can erase the MFP board

And NO I don't think there is a way to make your showroom machine back to zero counter!

The service manual has been revised and it explains the procedure and error messages
Its not that hard ...you just need to slow down ...read a little and it all works

Good 1st post thanks for the info. Emujo

[Hansoon]

So the design of the previous models was so utterly bad and barely functioning that everything had to be re-engineered and redesigned to come now to these exclusive high levels of sophisticated technology.....

As welcome as anal cancer. What an unnecessary obnoxious SHIT.......

Hans

[dirtyfingers]

Hi Hans
I didn't mean to offend

I agree the C280 series are a really good model and there wasn't anything wrong with the design.

The "three board backup " concept is used by other manufactures
This may have been adopted by KM due to the history of problems with NVrams

They have completely changed the operating system on the C284/C454 series
The C280s are running VXworks ...but the C284e/C454e is using a Linux based OS
That's why we are getting so many software bugs


The main engine is based on the C360 (which is a great engine).
So its not a complete re-design


I understand your frustration as they are always changing things on us

My post was to just explain the board replacement process and why its important to follow the procedure.

Thanks

[lanierboy]

Hi All,

Just to give you some other information.

we have had a few of these machines have this problem. Usually it is either the HDD or MFPB but on 2 occasions the machine was only fixed by fitting a new SSD board.

It is also worth reseating the SSD.

cheers

[Hansoon]

Hi Hans
I didn't mean to offend

I agree the C280 series are a really good model and there wasn't anything wrong with the design.

The "three board backup " concept is used by other manufactures
This may have been adopted by KM due to the history of problems with NVrams

They have completely changed the operating system on the C284/C454 series
The C280s are running VXworks ...but the C284e/C454e is using a Linux based OS
That's why we are getting so many software bugs


The main engine is based on the C360 (which is a great engine).
So its not a complete re-design


I understand your frustration as they are always changing things on us

My post was to just explain the board replacement process and why its important to follow the procedure.

Thanks

Don't take it personally D'fingers. I felt just frustrated a "little"

I'm very happy with your detailed instructions. That's what one needs when not being able to go to school.....

Thanks for your efforts to support Indy's left in the dark....

Hans

[dirtyfingers]

I agree with Lanierboy

Main cause for wont start are HDD failure
Japan has confirmed Hitachi drives were faulty from the factory.
(This is for Last shipments of C280 series & C284 series ...not "e" models)


You will see they are all now western digital (and working well)
the error code for HDD failure is FA14 on the C284 ...not CE002 as on older models.

We have had a few MFP board failures ...but NO SSD boards fail (yet)