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Dislikes: Wow what a nightmare. Surely if that's a new m/c KM should replace it, especially as it had a small fire!!!!????
Wow what a nightmare. Surely if that's a new m/c KM should replace it, especially as it had a small fire!!!!????
Let us eat, drink, and be merry, because tomorrow we may die!
For all your firmware & service manual needs please visit us at:
www.copierfirmware.co.uk - www.printerfirmware.co.uk
It is a major nightmare. Plus, all the boards that I've ordered from the C284e parts manual are not fitting. That is to say that many of the connectors are different sizes. At first I thought that I was ordering from a wrong model, but there is no distinction in the parts book. Perhaps there have been major changes in the boards, but it's not reflected in the manuals.
It was satisfying splicing in the section of laser unit harness CN5. Too bad none of the boards I ordered fit.
I just want to start a bonfire and put this machine right into the center of it. =^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
replace SSD , call Konica support , and do latest firmware update if the copier is rebooting
These machines are just a disaster
If word of this gets to Japan we're in for another mandatory parts recall
the SSD board need to upgrade a new firmware. 1st. your must upgrade new ver. 1.03Originally Posted by JR2ALTA
it is firmware problem, don't change any board.
Re: c224e wont start up
There is a known issue with the SSD board which is corrected by new firmware, but if its hanging already the SSD board would now need replaced.
Two problems have been identified to be the major cause of the increase of failing SSD Boards.
The symptoms are as follows
1.
After turning on the MFP, it continuously starts to reboot.
After turning on
the MFP, it stops in the middle of the boot process and shut down by itself.
After turning on
the MFP, during the boot process, in the stage where two pillars are shown on the
operation panel, the MFP stops and reboots over and over again.
2.
After turning on the MFP, it will not boot up.
After turning on
the MFP, it stops in the middle of the boot process or control panel stays blank.
After turning on
the MFP, it does not boot up and never reaches the operation panel screen.
If these symptoms are shown the SSD Board needs to be replaced. Please take care to clearly identify that you are
dealing with one of the above shown problems before replacing the SSD Board
Thank goodness my machine is getting RA'd. The smell went away a good hour after the machine left the customers office. =^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
Speaking to these new 4e series machines being terrible.
We have a BH 454e at a customer location that was working perfectly fine. I was there for a small settings issue and found that it was running old firmware and the SSD fix had not been applied to the machine. When trying to update the SSD firmware with the tool, it gave a "Download NG. [Error 3320]". Never seen one that had given a specific error, I called Konica to ask what that meant. Got transferred up to a guy who told me to apply the GC8 firmware first, THEN apply the SSD fix.
Went to apply the GC8 firmware, and the firmware gave me a "MFP Controller: Download NG" and after that the copier refused to boot.
Called the specialist back at the Konica hotline and advised him that not only did his suggestion not work, but it now brought a well-working machine down. He goes "Yeah, I figured that would happen. You'll have to replace the SSD on it. I'll update your ticket so you can order it through the portal" and hangs up on me.
Customer wasn't too happy when I had to walk back into his office and explain that it'd be down for a day.
But that's not the end of the story. I order the SSD board on a Thursday, I didn't get the board until the following Wednesday because they were BO'd. Such a pain. I almost wish we could go back to the crappy design and problems the C353 series had. At least those, KM sent you 10 cases of PH's to have on hand for when the damn things WOULD fail on you.
So, and what are the "Two Problems" causing those symptoms?Two problems have been identified to be the major cause of the increase of failing SSD Boards.
The symptoms are as follows
Hans
" Sent from my Intel 80286 using MS-DOS 2.0 "
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