Weired, The customer said one day that they stopped being able to scan. They have a rip attached to this machine and it is acting like it is communicating with the machine but it isn't. Under administrator the network setting button is gone. Is it a licensing issue or something like that.
Let's start with:
What type of scanning?
What OS?
What settings?
We'll need just a little more to work with. =^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
Sorry, The Administrator settings says it should have a network settings button and it doesn't show one. (Thinking that is the crux of the problem) The customer workstation can't scan from the copier to their workstation. Think they are running windows 7 but not sure. I sent a computer guy over their and he couldn't fix it. (I am not very computer savy) The customer hired another computer tech who called me. Since one of my customers I am doing all I can to help.Originally Posted by blackcat4866
So far you've only ruled out scan-to-email. =^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
I will get some more info on this tomorrow. They are an add agency and use scan to copy pictures to manipulate on their workstation. I think that is what they are having problems with. If I remember right they can print to it actually. I am really over my head here but it is stuff I need to learn... Thanks so much for your feedback
Hi,
If you have a Fiery rip fitted to the machine then the standard network settings in the admin menu will not be there.
you need to click on the (i) icon on the front screen of the copier and this will open the fiery menu.
from there you can select print pages>config page and find all the details you need.
hope this helps
It helps alot Thanks so much !!!
Hardrive is not installed or not turned on and formatted. Requires two types of format. When not installed
no scan functions or net settings will appear.
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