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  1. #11
    Head Tech 500+ Posts SmellsHot's Avatar
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    Re: C554E showing Off Hook

    latest and greatest on all of my machines, Version 63
    Everyone has the right to be stupid. Some people just abuse this privelage more than others

  2. #12
    Field Supervisor 500+ Posts
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    Re: C554E showing Off Hook

    Mine are 41. Still have no good reason to upgrade. Hope it keeps that way...

    BR

  3. #13
    Technician
    C554E showing Off Hook


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    Re: C554E showing Off Hook

    I also had a 224e, that when you tried to email, it would sometimes display an "off hook" with no fax board installed....
    Are we starting to see a pattern here?

  4. #14
    Field Supervisor 500+ Posts B0265's Avatar
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    Re: C554E showing Off Hook

    Have anyone fond the solution?

  5. #15
    Senior Tech 100+ Posts
    C554E showing Off Hook


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    Re: C554E showing Off Hook

    Quote Originally Posted by B0265 View Post
    Have anyone fond the solution?
    No solution from me but we are seeing the issue as well with original FW and newest FW. We were presently trying to determine if it was happening only on machines with the fax option but reading through this thread, it seems to happen without the fax installed. I also noticed that often when this is happening, I can not exit the scan/fax mode to go back to the copy mode. Almost everytime, rebooting the copier clears the condition for a while.

  6. #16
    Junior Member rfiore's Avatar
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    Re: C554E showing Off Hook

    Got this happening on three of our machine a 224e and a couple of 284e. Spoke to KM who have now said they are aware of the problem and sent it to Japan.Seems to trigger the off hook problem when people edit the address book.

  7. #17
    Service Manager 1,000+ Posts
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    Re: C554E showing Off Hook

    suspect yet another weakness in the ssd board

  8. #18
    Senior Tech 100+ Posts hotfuser's Avatar
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    Re: C554E showing Off Hook

    Good afternoon guys

    I have had the same problem and the unoffical fix is to to delete all SMB folders and re input.
    There is supposed to be a bug in the copier firmware which gets into the address book if you edit one of the SMB folders so this then brings up 'off hook' even though the copier has not got a fax unit attached.
    There is a new firmware being released come the end of the month so i have heard through the copier grapevine.
    if i get any more news i will keep you updated.

  9. #19
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    Re: C554E showing Off Hook

    Currently have this happening on one of my new C224e's thats only been in the field for less than a month. Still working on it and have a ticket open with KM Tech Support. Have replaced the MFP Board, HDD, and done the SSD Board format procedure to no success. They did have a SMB one touch that I deleted since they don't even use it anymore. Just started working on a C364 and the customer described the same issue to me, they press a email one touch and the machine says off hook. Going to try deleting and re-entering the one touches and see if that helps, the C364 didn't have any SMB one touches created.

  10. #20
    Field Supervisor 500+ Posts Max's Avatar
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    Re: C554E showing Off Hook

    Got 2 new copiers doing exactly the same only 2 months old. c364e and a c454e. Updated f/w on the 364 and so far the customer hasn't called back yet. So is it the firmware???

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