bizhub c224e network problem

**EarthKmTech** · 10-10-2013

try formatting / replacing the hard drive - as stupid as that sounds - hard drive self corruption is a standard feature of all of the e series at the moment, quite often straight out of the box with not so obvious signs till its delivered to the customer and setup.

**pepper38_cnd** · 10-11-2013

I have seen this many times when a customer upgrades their switch to 1G the cabling and patch cords, all have to be CAT5e or CAT6! If any thing between the machine and switch is only CAT5 problems arise. If you simply insert a mini switch ( 100/100 ) right at the copier all is well. If the new switch is managed then programming the port the copier is attached to to 100M will solve the problem. Note everything on the network that does not support 1G will work fine, problems are only with newer products that actually support 1G.

Common symptoms are:

Dropping off network
intermittent print jobs just disappearing
Scan to email is hit and miss
Having to reboot MFP every morning
Very slow spooling

**gomarlins2000** · 10-11-2013

2013-10-08 16.14.22.jpg 2013-10-08 10.57.09.jpg Toner flyer-9-16-13.jpg

**occus** · 10-11-2013

Hi

Sorry i found no good solution. But i can resolve the problem...
I don't know where is the problem but the combination from my router and this machine is bad.

My router can handle all other machines 220series/224series/224eseries but only this 224e machine makes problem.
No routing function from different PC's to the networkcard of this machine... if i change the router it works perfect.

I changed the mac address and the hostname of a laptop to the same like the bad 224e, but no connection...

I don't know what is wrong, but i have not more time for this problem...

@emujo
the firmware is the correct one, but thank you.

@EarthKmTech
test after formatting the HDD does not work... but i haven't replace, thank you