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  1. #1
    baitukas
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    Bizhub C224 Black Toner replaced - doesn't recognize - shows empty

    Hello, I replaced new black toner cartridge, but still getting the message stated "(K) toner cartridge low - replace". Any posible solutions?
    Any help is appreciated. Thanks.

  2. #2
    Service Manager 5,000+ Posts
    Bizhub C224 Black Toner replaced - doesn't recognize -  shows empty


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    Lightbulb Re: Bizhub C224 Black Toner replaced - doesn't recognize - shows empty

    This Parts & Service manual can now be purchased for $12.77 and downloaded immediately after payment from:

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    Paul@justmanuals.com

  3. #3
    Service Manager 1,000+ Posts
    Bizhub C224 Black Toner replaced - doesn't recognize -  shows empty


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    Re: Bizhub C224 Black Toner replaced - doesn't recognize - shows empty

    Quote Originally Posted by baitukas View Post
    Hello, I replaced new black toner cartridge, but still getting the message stated "(K) toner cartridge low - replace". Any posible solutions?
    Any help is appreciated. Thanks.
    First, check and make sure that there is nothing obstructing the flow of toner and the flap is opening correctly.
    Had this problem with a different model and wasn't resolved until I cut pieces off the IU (not that I am recommending this) and eventually replaced it once the IU was out of life

  4. #4
    Step aside, noob 1,000+ Posts EarthKmTech's Avatar
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    Re: Bizhub C224 Black Toner replaced - doesn't recognize - shows empty

    if a user has inadvertantly put the toner in the machine and then removed it previously, it will no longer be recognised as new.

    the only solution other than to ignore the message is to replace the toner again, with a correct version, new and sealed one.

  5. #5
    Service Manager 1,000+ Posts
    Bizhub C224 Black Toner replaced - doesn't recognize -  shows empty


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    Re: Bizhub C224 Black Toner replaced - doesn't recognize - shows empty

    Quote Originally Posted by EarthKmTech View Post
    if a user has inadvertantly put the toner in the machine and then removed it previously, it will no longer be recognised as new.

    the only solution other than to ignore the message is to replace the toner again, with a correct version, new and sealed one.
    I wonder if there is a special firmware/software switch that suppresses the message for this model?

  6. #6
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    Re: Bizhub C224 Black Toner replaced - doesn't recognize - shows empty

    There is no chip in the toner bottle on this model so you should only replace the toner when you get the "toner empty" message not "toner low."

  7. #7
    Senior Tech 250+ Posts
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    Re: Bizhub C224 Black Toner replaced - doesn't recognize - shows empty

    What for a message do you have?
    Toner empty or toner low?

    I get this if my customer replace the bottle to early... you have to wait until the machine stand still.
    Remove the bottle and makes full solid black copies until you get the message toner empty replace now.
    Put in the bottle and your toner indicator should be normal.

  8. #8
    Service Manager 2,500+ Posts
    Bizhub C224 Black Toner replaced - doesn't recognize -  shows empty

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    Re: Bizhub C224 Black Toner replaced - doesn't recognize - shows empty

    There is no chip in the toner bottle on this model so you should only replace the toner when you get the "toner empty" message not "toner low."
    Huh? So how can the machine distinguish "new" from "old" ?

    Hans
    " Sent from my Intel 80286 using MS-DOS 2.0 "

  9. #9
    Technician simonhien's Avatar
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    Re: Bizhub C224 Black Toner replaced - doesn't recognize - shows empty

    replace new black toner with the power ON, you may need to open/close the cover sometimes, this series does not have toner chip, the ATC sensor in the developer will check the amount of toner in developer. so if the toner can not supply to deveoper the machine things that toner empty. please check the toner flow or flap or toner suply motor.....
    note that you sould replace the new toner cartridge when the LCD display the message" Toner empty" as canon.tech or the machine will not know the new cartridge installed
    simon

  10. #10
    Ghoulscout 500+ Posts Kidaver's Avatar
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    Re: Bizhub C224 Black Toner replaced - doesn't recognize - shows empty

    As I recall in class pretty much when the dev needs toner it tells the toner hopper to feed me....when the toner hopper needs toner it tells the toner supply to feed me....the machine only cares how much toner is in the dev and toner hopper...once the hopper needs toner it tell the toner supply motor to turn...if that motor turns so many revolutions and the hopper doesn't get it's toner fix then it tells you your toner is low or empty...the machine really doesn't care how much or how little toner is actually in the bottle...so if a customer changes bottles to soon without the message it will throw your gauges off and you'll just have to run it until the machine fixes itself...
    "In a cruel and evil world, being cynical can allow you to get some entertainment out of it."

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