bizhub c224

[fancheta]

I have a machine that would show a prompt saying "copying and scanning" functions are turned off. All the machine can do is do print jobs. I would do a trouble reset, reconnect the DF scanner cables on the machine and the message would disappear and the machine would start working to normal again. This machine has been called for service twice because of this. Anyone have an idea on what is causing this?

[owen3Q]

What is the firmware version?
If the firmware is a new version
Check the scanner and MFP board connection is normal.

[B0265]

Check the service call history for related trouble codes.

[dirtyfingers]

Check the service mode "trouble isolation set"
The message you describe is displayed when the Scanner & ADF are "Set"

Unset is normal
Set = disabled

Change to unset and restart

[JustManuals]

​RTFM.

[fancheta]

Firmaare is the latest off the kmbs site and the trouble isolations are all unset. Doing a troible reset seems to temporarily fix the problem. Customer just informed me that it happened again a few days later. I have no clue whats going on.

[wseyller]

Probably wouldnt hurt to reseat all connectors on mfp board and scan board, and memory. And reflash the firmware. To me that would be the minimum to start with.

Sent from my DROID BIONIC using Tapatalk

[B0265]

Firmaare is the latest off the kmbs site and the trouble isolations are all unset. Doing a troible reset seems to temporarily fix the problem. Customer just informed me that it happened again a few days later. I have no clue whats going on.

Did you find any trouble codes in the service call history?

[emujo]

Ask the customer if they are seeing a "xxx is disabled, press continue to bypass" or something to that effect. At least you can determine if the MFP is self isolating a problem. Once they hit the sub power button, the disabled part is bypassed, but if they cycle power the process starts again. Emujo

[fancheta]

Did you find any trouble codes in the service call history?

none