Konica Minolta bizhub pro c5500 / Error C-3508

[technosystems]

I have error no.: c-3508
according to service manual it means :

Fusing roller paper winding abnormality.
J31-02 occurred four continuous times.
help me dears, what can i do ??

[RRodgers]

Well dear,
Did you check the fuser?

[Naren]

reset the error code through software SW then adjust the fusing exit roller

[technosystems]

reset the error code through software SW then adjust the fusing exit roller

please tell me the steps for to how to reset the error i don't now what's software SW

[technosystems]

please tell me the steps for to how to reset the error i don't now what's software SW

My brother, here in my country i don't have any service from Konica minolta agent, so I need help to do my work and resolve my problems relaying on my self.

When i start the machine, I receive the error immediately ( can't enter service mode )
please help me if you know any code to can dealing with error in this case

thanks for your interest
Ahmed

[Naren]

My brother, here in my country i don't have any service from Konica minolta agent, so I need help to do my work and resolve my problems relaying on my self.

When i start the machine, I receive the error immediately ( can't enter service mode )
please help me if you know any code to can dealing with error in this case

thanks for your interest
Ahmed

Plz follow the steps

The Service modeis inaccessible byentering Utility => Stop => 0 => Stop => 0 => 0 => 1. This is to prevent accidental reset of the code and
causing additional damage to the machine. To reset a fuser abnormality code, perform the following:
1. Power the machine OFF from the main switch leaving the sub switch ON.
2. Press the utility Key and power ON the machine from the main switch.
3. Enter Stop => 0 => 0 => Stop => 0 => 1.
4. Press [03 System Setting] on the touchscreen.
5.Press [01 Software SW setting] on the touchscreen.
6.Press the left up-arrow, which is displayed on the touchscreen, 2 times. The number displayed above the up-arrow will change to 03.
7. Select the bit number of switch 1, using the right up-arrow, 03-1 will be indicated.
8. Press the [Return] key, which is displayed on the touchscreen.
9. Exit Service mode to return to normal operation.

[technosystems]

Plz follow the steps

The Service modeis inaccessible byentering Utility => Stop => 0 => Stop => 0 => 0 => 1. This is to prevent accidental reset of the code and
causing additional damage to the machine. To reset a fuser abnormality code, perform the following:
1. Power the machine OFF from the main switch leaving the sub switch ON.
2. Press the utility Key and power ON the machine from the main switch.
3. Enter Stop => 0 => 0 => Stop => 0 => 1.
4. Press [03 System Setting] on the touchscreen.
5.Press [01 Software SW setting] on the touchscreen.
6.Press the left up-arrow, which is displayed on the touchscreen, 2 times. The number displayed above the up-arrow will change to 03.
7. Select the bit number of switch 1, using the right up-arrow, 03-1 will be indicated.
8. Press the [Return] key, which is displayed on the touchscreen.
9. Exit Service mode to return to normal operation.

Many thanks my dear,
I did all steps but after finishing and Press the [Return], it return to the error again

after i try again the numbers became as previous status : 01-0 !!!

the changes not saved on machine
what can i do ?

thanks

[technosystems]

Many thanks my dear,
I did all steps but after finishing and Press the [Return], it return to the error again

after i try again the numbers became as previous status : 01-0 !!!

the changes not saved on machine
what can i do ?

thanks

I check service manual again and noted that this error classified as Fusing high temperature abnormality
and with this error i founded this WARNING :• When C35**, C38** or C39** (Fusing temperature related abnormality)
occurs, be sure to repair a defective part before setting the service mode software DipSW3-1 to 0.
• If the software DipSW 3-1 is set to 0 without repairing a defective part, this may cause a fire.

[technosystems]

Help Me please

[RRodgers]

Help Me please

So what did you find in the fuser area after you opened it up and had a look?