KM BizHub 250 and PDF/TIF Formats

[HiTechRedneck]

Hi All,

Is there a way to update the PDF and TIF output formats on the 250 to match the formats output on the 282 or C350?

Here's my challenge. We have document management software that will import PDFs and TIFs from the 282 and C350s, but chokes on the PDFs and TIFs from the 250. I've gone through the file information and there is a difference in the specification being used to create these files between the two BizHubs.

We used to use NECs IPScanner as an intermediary, but that quit working for no apparent reason, and documentation on that software is just about non-existent.

From my research, there was a firmware update for the 250 that was pretty much the same for the 282 or C350? Am I getting that wrong? Just wondering if that firmware update might do the trick.
I wouldn't do the update myself. I'd ask our KM service provider to do it.

At this point, they aren't very forthcoming with details about the firmware or if this can be done. In fact, they've pretty much ignored my questions.

Hope you can help!

[blackcat4866]

According to Wiki, Tagged Image File Format has not changed significantly since 1992. It was originally developed by a company called Aldus in the mid-80's, and was taken over in 2009 by Adobe.

Perhaps it's a compression issue? Again, according to Wiki, there are three forms of compression:
Compression

Baseline TIFF readers must handle the following three compression schemes:^[8]

• No compression
• CCITT Group 3 1-Dimensional Modified Huffman RLE
• PackBits compression - a form of run-length encoding

Perhaps it's a image type issue? Again, according to Wiki, there are four forms of baseline TIFF images:

Image types

Baseline TIFF image types are: bilevel, grayscale, palette-color, and RGB full-color images.^[8]



I think I would start by doing a line by line setting comparison between the machines involved.

Here is some reference reading:
Tagged Image File Format - Wikipedia, the free encyclopedia

=^..^=

[HiTechRedneck]

Thank you! I'll do that in the morning.

Although, as best as I can tell on the 250, the only settings I can change on Scanning to PC(SMB) for either the TIF or the PDF is whether it use the Coding Method MH or MMR. I have no idea what those mean, but have tried both.

I think the issue lays in the metadata associated with the file. When importing the TIF, I get the following error messages:
Incorrect count for field "DateTime" (19, expecting 20); tag ignored.
and
Invalid TIFF directory; tags are not sorted in ascending order

I'm focusing mostly on the TIF, because if I can get the error messages to stop, the file DOES actually get imported into DocMan. It's just that users freak out when they see these error messages. Then they blame anything that goes wrong on their computer on importing files into DocMan. Illogical, but so it goes.

[slimslob]

I think the issue lays in the metadata associated with the file. When importing the TIF, I get the following error messages:
Incorrect count for field "DateTime" (19, expecting 20); tag ignored.
and

I would check the Time Zone, Date, and Time settings on the BizHub.

[HiTechRedneck]

I would check the Time Zone, Date, and Time settings on the BizHub.

Checked those. Same as the 282. Would have been nice if the fix was that simple. Dare to dream.

[HiTechRedneck]

Just did line-by-line comparison between the 250 and the 282. Identical.

Good news, however. National service dispatch wants the serial number on the 250, so maybe there is something that they can do. I can always hope, right?
If and when I find a resolution, I will post here to help some poor soul in the future, maybe.

Thank you folks! If anyone thinks of anything else, I'm all ears.

[emujo]

MH, MMH, and MR are fax coding methods. Emujo

[HiTechRedneck]

MH, MMH, and MR are fax coding methods. Emujo

Excellent! Good to know that.

You have probably all figured out I'm not a printer tech, but an IT generalist.
Printers have been somewhat of a weak point for me though. Definitely want to learn more in this area.