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Thread: Bizhub c224e

  1. #1
    abaumgarner
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    Bizhub c224e

    I have a Konica Minolta Bizhub c224e that has recently stopped working like it used to. Now it seems that every time it falls asleep it will not wake-up via the network, when a print job is sent to it, or with the control panel interface. I can ping the address just fine but when trying to access the web interface all I get is a page that will not load, either I get a blank page or a continuous loading symbol. In order to get to the page I have to hard restart the copier. Then I only have a 2 or 3 minute window before it stops working. I have ruled out the possibility that another device on the network is getting the IP address. I did a ping /t then unplugged the network cable, saw that it stopped ping like it should and replugged in the network cable. Which got it to ping again.
    Any suggestions on what may be causing this or what I need to test and rule out?
    Thank you.

  2. #2
    Field Supervisor 500+ Posts
    Bizhub c224e

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    Lightbulb Re: Bizhub c224e

    There is a Firmware update out that covers 280 fixes! I suggest that you start by loading this onto your machine..or get a tech if you are an end user.

  3. #3
    abaumgarner
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    Re: Bizhub c224e

    I am a tech that is working on it but we are leasing it from another company. So we had a tech from the company that we lease it from come out and take a look at it a week or two ago. They said they did a firmware update on it. Is there anyway on the machine to see what the firmware version is? Just to verify that it is up to the latest.

  4. #4
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    User settings, printer settings, reports, print config page

    Sent from my DROID BIONIC using Tapatalk

  5. #5
    Senior Tech 250+ Posts Phrag's Avatar
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    Re: Bizhub c224e

    Just a stab in the dark here; Can you try printing via USB without having the MFD connected to the network?

  6. #6
    LPetrov
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    Re: Bizhub c224e

    Hi i have a same problem. I have installed latest mass production firmware G20-A9 MSG4 from 2013-11-15 and the problem exist. Machine work fine but after 15 to 20 minutes freezes. When the machine is in sleep mode it doesnt awake. When the machine is normal mode it freezes and cant go to sleep mode. In this two ways it doesnt print. Please Help.

  7. #7
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    Re: Bizhub c224e

    I've heard a rumour that the memory on the MFP board is at fault and causing mahcine to freeze.

  8. #8
    Service Manager 5,000+ Posts
    Bizhub c224e


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    Lightbulb Re: Bizhub c224e

    This Parts & Service Manual can now be purchased for $12.77 and downloaded immediately after payment from:


    http://www.justmanuals.com


    Paul@justmanuals.com

  9. #9
    Senior Tech 250+ Posts
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    Re: Bizhub c224e

    i had the same experience on a develop ineo+224e/ bizhub c224e .. firmware G20-A9.
    Power off/on after the problem is fixed... works now since 2 days... we will see.

    what you can try is to make the same adjustments like if a fax is installed... (erp sleep out...)

  10. #10
    JAK01
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    Re: Bizhub c224e

    I agree MFP board, I had one of these do exactly the same, been Ok for last 3 months.

    MFP boards on these are a little bit suspect on this range.

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