firmware C224e

[wseyller]

when disconnecting the hdd, same problem occurs. I replaced the HDD and the MFP today and when trying to update the firmware, the machine would hang at the bootup screen.

Did you follow bulletin 8461 after replacing the mfp board? It is critical. The mfp board is the same for all the e series. But before you can just boot up you have to program the board so it knows what model of copier you installed it in. This requires having a USB drive with firmware in the service port to boot up the firmware screen. The purpose of this is not to update firmware because that is not what your doing here. In the firmware screen there is a machine fix button that you have to enter two codes in that corresponds with your model. Then there is a couple reboots and other special steps to follow. It is all in bulletin 8461.

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[Mr Spock]

On the 4 series there is a special order to replacing the mfp pwb. It has been updated 3 times that I know of.

CAUSE: Board replacement procedures are not correctly followed.

SOLUTION: Follow the below procedure when replacing the MFP board.
CAUTION: Before replacing the MFP board, perform [Service Mode] g [Enhanced Security] g [NVRAM Data Backup] to back up data.
1. Turn OFF the machine and unplug it. Remove any covers necessary to obtain access to the MFPB.
2. Replace the MFPB (p/n A4FMH02204 for bizhub C224; p/n A161H02104 for bizhub C284/C364 or p/n A2XKH02004 for bizhub C454/C554/C654/C754).
WARNING: If the Reset Tool is to be used after replacing the MFPB, please carefully read the attached instructions.
3. Insert the USB stick with the latest firmware loaded on the root; then power the machine ON. Do not update the firmware at this time.
4. Touch [Machine Type Select] key on the panel.
5. Enter the following [Machine] and [Type] information, and then touch [Fix].

Note: Entering the incorrect Machine or Type will result in code C9401.
6. Turn OFF the Main power switch, then remove the USB memory.
7. Turn ON the Main power switch; CD390 is indicated along with Japanese characters.
8. Let the machine reboot automatically two times.
9. After the 2nd reboot, code CD390 will display again, but now with English text, and a “Restore Data" button is also indicated on the panel.
Note: It may take up to 5 minutes before the English text appears.
10. Touch [Yes] on the restore screen to restore the data from SSDB to MFP board.
11. Turn the Main power switch OFF/ON.
Notes:
a. The original SSD board should have no problem and can be installed with the MFP board.
b. When replacing the MFP board with another one, never use the combination of a used MFP board removed from another machine and the original SSD board. This combination causes corruption of stored data. The combination of the original MFP board and a used SSD board removed from another machine also causes the same problem.

[evilprince]

use a 2ggb drive, 1.1 or 2.0 only. try only selecting the ng board

[avio2]

On the 4 series there is a special order to replacing the mfp pwb. It has been updated 3 times that I know of.

CAUSE: Board replacement procedures are not correctly followed.

SOLUTION: Follow the below procedure when replacing the MFP board.
CAUTION: Before replacing the MFP board, perform [Service Mode] g [Enhanced Security] g [NVRAM Data Backup] to back up data.
1. Turn OFF the machine and unplug it. Remove any covers necessary to obtain access to the MFPB.
2. Replace the MFPB (p/n A4FMH02204 for bizhub C224; p/n A161H02104 for bizhub C284/C364 or p/n A2XKH02004 for bizhub C454/C554/C654/C754).
WARNING: If the Reset Tool is to be used after replacing the MFPB, please carefully read the attached instructions.
3. Insert the USB stick with the latest firmware loaded on the root; then power the machine ON. Do not update the firmware at this time.
4. Touch [Machine Type Select] key on the panel.
5. Enter the following [Machine] and [Type] information, and then touch [Fix].

Note: Entering the incorrect Machine or Type will result in code C9401.
6. Turn OFF the Main power switch, then remove the USB memory.
7. Turn ON the Main power switch; CD390 is indicated along with Japanese characters.
8. Let the machine reboot automatically two times.
9. After the 2nd reboot, code CD390 will display again, but now with English text, and a “Restore Data" button is also indicated on the panel.
Note: It may take up to 5 minutes before the English text appears.
10. Touch [Yes] on the restore screen to restore the data from SSDB to MFP board.
11. Turn the Main power switch OFF/ON.
Notes:
a. The original SSD board should have no problem and can be installed with the MFP board.
b. When replacing the MFP board with another one, never use the combination of a used MFP board removed from another machine and the original SSD board. This combination causes corruption of stored data. The combination of the original MFP board and a used SSD board removed from another machine also causes the same problem.

hello i have problem whit ssd (reboot continuely)but not have a new ssd for change
if i mount used SSD board removed from another machine what problem have??????????
only change conuter ad serial number or malfuntional

thank you

[Miller]

We are experiencing the same issue with our C364e. I'm not seeing a final solution. Would you please let us know your fix.
Thanks,


Miller time