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  1. #1
    Senior Tech 100+ Posts Imsdal's Avatar
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    C554e print problem.

    I have a very strange problem with a C554e.
    The problem is when i print a file from words, outlook, excel or anything and print like 10 copies everythings work fine, but when i press the print buttom 10 times for a file only come out 4 prints and the machine blinks so i have to press any button on the panel so remain 6 can come out and sometimes the panel locks. This is very strange issue because the customer have business program that work that way. Ex. If the customer prints 10 bills from that program it will show on the copy panel 10 differents jobs. I have change the MFP (change the machine type), Harddrive, new firmware GD1-A19 and the memory (2gb). I have even install the printer local in my computer and same thing. When I changed the harddrive last week everything seems to work just fine. Today the client call me and told me that the problem is back. What is the next step.
    Hope you can understand my problem.


    Cheers from sweden

  2. #2
    Service Manager 5,000+ Posts
    C554e print problem.


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    Exclamation Re: C554e print problem.

    This Parts & Service Manual can now be purchased for $12.77 and downloaded immediately after payment from:


    http://www.justmanuals.com


    Paul@justmanuals.com

  3. #3
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    Re: C554e print problem.

    I would make sure you are using the PCL driver and not universal. See if the job is being deleted on the copier log, or confirm the print jobs are arriving at the machine via Wireshark.

  4. #4
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    Re: C554e print problem.

    Try to print your 10 testpages from printer preferences... to check, is it a problem only from software (generating correct print jobs) or is it a problem from driver/machine/network...

  5. #5
    Senior Tech 100+ Posts Imsdal's Avatar
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    Re: C554e print problem.

    I have tried others drivers but the problem remains.
    I havenīt print the test page I will do that.

    Cheers

  6. #6
    Senior Tech 250+ Posts
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    Re: C554e print problem.

    you wrote GD1-A19... i haven't this version(Europe, brand Develop), but

    A61F0Y0-F000-GD1-09


    2.2. Fixed issues
    The following issues are solved in this firmware.

    The job can not be printed from the Host because MFP does not reply to PJL ECHO command. [PEBUS_1300648063]
    The following Software Switch is added for this issue.
    Software Switch No. : 61
    HEX Assignment 00 : This modification is not applied. (default)
    HEX Assignment 01 : This modification is effective.

    -The job can not be printed out because PJL ECHO replies twice.

  7. #7
    Senior Tech 100+ Posts Imsdal's Avatar
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    Re: C554e print problem.

    I wrote it down wrong.
    It is GD1-A9

  8. #8
    Senior Tech 100+ Posts Imsdal's Avatar
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    Exclamation Re: C554e print problem.

    Today I print 20 testpages from printer preferences and the same thing happen.
    Only comes out 4 or 5 and the machine stops blinks and I have to touch the panel so the remains comes out.

  9. #9
    Senior Tech 250+ Posts
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    Re: C554e print problem.

    Try A61F0Y0-F000-GD1-09!
    Software Switch No. : 61
    HEX Assignment 00 : This modification is not applied. (default)
    HEX Assignment 01 : This modification is effective.


    But first:
    Check your network... make a direct connection from PC to the machine. (no routers, no switches and no bad connections) ping /t
    I had a freezer because the customer use a bad powerline adapter....

    What do you mean with "I have change the MFP (change the machine type)"?
    Driver version? PCL/PS? function level?

  10. #10
    Senior Tech 100+ Posts Imsdal's Avatar
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    Re: C554e print problem.

    I mean when i installed the new MFP i change the machine and type as is shown in the service manual for C554e models. Is that firmware just for america?

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