Hello, recently I have installed 2 machines one is c224e and second i 284e(b\w) at same customer. From start I had problem with both machines on network, problem is that after 2-5 minutes machines disappears from network, can't access on web browser, but can ping ip adress. Update of firmware seems to be solution for c224e, but problem still remains on 284e no matter what I upgraded new fw. Any help is welcome.
Ensure that the network settings of both MFPs exactly matches the customers architecture. Verify you have the correct domain, DNS, and SMB settings and that you are not duplicating any IP addresses. I also recommend that you disable the auto retrieve selections under the domain and DNS settings page, and if no 3rd party apps are running disable any unneeded protocols (Apple talk, Bonjour, IPV6, novell, SLDP, etc..). We have seen the MFPs adding the domain name twice and inducing scan issues. You can (with permissions) plug your laptop into the customers network and retrieve all of these settings and this also can rule out a few other problems...Once you are on the network verify you can get a web page, this can rule out any non-domain user settings that might be applied to the MFPs as unknown devices. I have also seen switches programmed to shut off when accessed by an unauthorized device. Hope some of this helps. Emujo
If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.
The first thing that I would try is to hard set the network speed to 100MB/Full Duplex. It seems the GB capable MFP's seem unable to properly negotiate network speeds on 100MB networks.
In my situation, it prints one page, then machine displays "Unable to complete print job." and the blue light on the panel remains blinking. If the machine is re-booted one more page will print with the same results. Print captures sent via LPR jar do not lock up the machine. =^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
In meanwhile I did everyting you guys suggested( alreday did most of that before this thread ), but no luck. Uploading to new firmware relased few days ago solved problems. FW is I think G20-C8
If you have 2 machines on the same network displaying the same problem it is not likely the machines. I don't know if you have seen the bulletin about not doing firmware changes on the "e series" machines due to SSD board failing during flash. Try putting a mini switch right at the copier and see if you still have problems. If your problem goes away you probably have a cat5 cable some where between the machine and the customers switch, all cabling in a 1 gig network must be Cat5e or Cat6 otherwise erratic network connections will occur .
Online Store is closed. Chip resetting is a thing of the past! Thank you to all my past customers.
Now into Ip TV KODI Boxes
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