scan to email using mail sever office 365

[beano]

No matter what I try can't get scan to email to work using 365
It use to work they business switch to 365 I try SSL help

[EarthKmTech]

I've done it before, no problem, following the instructions i found on the internet relating specifically to bizhubs.

It took 2 hours to get it to work, and the problem in the end was a typo in the email address given to me, once the correct information was entered it worked perfectly.

Bizhub C280.

[TheOwl]

Does the site have in IT person who administers the Exchange server?

Generally you will need to provide a valid email address, username, password, SMTP server name, and encryption type which by default in Exchange is TLS.

[danblee]

What kind of an error are you getting? SMTP is going to play a big role here. You'll need to know exactly where it is failing, sometimes the error you get from the scanner will help. We use our own discovery server, which makes it really easy to allow scans from one place to another. If you have an admin watching the traffic through the discovery server, you'll be able to see how far the scans are making it for sure.

Hope this helps. Sorry there's no definitive answer at this point.

[speedtek]

Here are your typical Office 365 settings:

server = pod51011.outlook.com
port = 587
encryption = STARTTLS

For authentication the username is the full e-mail address.

You also need to make sure the "from" address is the same as your authentication e-mail address. This is set under the "administrator e-mail address" in the admin settings.

Let me know if this helps.

[dirtyfingers]

I agree...make sure from address is from the MVP
Scan to me won't work (even set to admin)

Also try the IP address instead of server address
Some mfps have issues with DNS

[bperdue]

Here are your typical Office 365 settings:

server = pod51011.outlook.com
port = 587
encryption = STARTTLS

For authentication the username is the full e-mail address.

You also need to make sure the "from" address is the same as your authentication e-mail address. This is set under the "administrator e-mail address" in the admin settings.

Let me know if this helps.

I use these setting and everything works for me, most of the time. The issue we have with Office 365 is a random server connect error (C284 latest firmware). Scan- fail, scan- success, sometimes no fail just success. Idea's on random server connect errors? I would rather not tell the customer to just scan the document twice if it fails the first time.

[speedtek]

Is the system time on the copier correct? I've seen this cause issues in some cases.

I've also had some customers that have it randomly stop working, and then it starts working again after they log into the copier's account in webmail.

[speedtek]

In the past couple weeks I've had several XX4 non-e copiers stop working with Office365. Something is definitely going on. There's a thread in the Connectivity forum that suggests that MS has been systematically updating their servers to use a certain version of TLS, which apparently these machines don't seem to support.

I'm thinking the only thing that will fix this is a firmware update from KM.

[EarthKmTech]

OK,

I was at a customer yesterday where scanning to office 365 on a non e, 4 series just stopped working. Nothing had changed, I couldnt get it to work either and have done before.

Its interesting that you mention the MS upgrade.

perhaps someone needs to escallate this to KM

Function version 5 FW for NON E's was just releiased this morning though. Maybe worth a shot.