E series rebooting problem. Who's dealing with it?

**habik** · 02-26-2014

Originally Posted by Timbo

Hi there, what is your experience with these updates so far? I've done several but have three devices still exhibiting the not waking from sleep mode when printing (a full power cycle is required to output the job) despiteall having G20-C8, SSD FW tool, Switch 25 flicking to version 5, Ver 4.1.1 drivers and in one case a new HDD, all to no avail.

Also has anyone spotted that since the Ver 6.03 SSD FW, if you do an SSD pattern check in "Self Diagnostic" it will now NG, whereas before the U/G it would return a result of "OK".

Any help very much appreciated!

Luckily we had only one machine with No boot on arrival about a month ago without Blue Dot! And it was SSDB. Had a techrep in house and swapped the SSD did the FW's that was it, I wasn't present during the full procedure. I did update all machines in the field to SSD v6.03 and all good so far. Touch wood!

**Synaux** · 02-27-2014

Originally Posted by habik

Luckily we had only one machine with No boot on arrival about a month ago without Blue Dot! And it was SSDB. Had a techrep in house and swapped the SSD did the FW's that was it, I wasn't present during the full procedure. I did update all machines in the field to SSD v6.03 and all good so far. Touch wood!

Be careful whose wood you be touchin

**habik** · 02-27-2014

? Sorry, I did not get that one?

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**Timbo** · 02-27-2014

Hmm, I'm feeling like the only tech out there with this ongoing problem at the moment! Thanks for your replies anyway.

As for Weekly timer, I had turned that and Power save off on one particular customer, but they are specialists in energy conservation and picked up on the fact that their machine had stopped going into sleep and demanded it be turned back on. Alas, despite it being on G20-C8, Version 5, SSD FW 6.03, it still doesn't print from sleep until a reboot now that I've had to turn all that back on.

Having a meeting with our area Tech Specialist today so hoping for some answers - I will post up anything I get.

Timbo

**CompyTech** · 02-27-2014

Originally Posted by habik

? Sorry, I did not get that one?

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It was a penis joke. Those of us with our minds in the gutter, went there straight away.

As far as the topic goes, we updated one machine so far in shop with no issues.

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**saburnsjax** · 02-27-2014

Originally Posted by Timbo

Hmm, I'm feeling like the only tech out there with this ongoing problem at the moment! Thanks for your replies anyway.

Not a tech (and I didn't play one on TV)... but we are still seeing this every. single. day. Sometimes multiple times per day if the printer goes into sleep mode. Our techs want to attribute it to some sort of electrical line problem. But I have 4 other printers on the same circuit, 1 of which also has a Fiery (Ricoh), and none of them exhibit any rebooting issues.

It doesn't happen if we walk up to do copies, only when we print through the Fiery.

I haven't tried just printing directly to the unit to see if it happens, I do have the print drivers set up to print directly, I just usually use the Fiery.