Km cf3102 controller detail screen missing

[copyman]

When I used to work on a lot of these it was always sys software had to be re-loaded when the icon disappeared. Or a few times had to install a new HDD then sys software. I have the X3e service manual if you need it.

Believe it or not this old model still has better color quality then the new machines.

[CWA7500]

Sorry I have not responded sooner as I have been away. I am not sure how to get into the service mode. I can get into Tech Rep Mode, Security Mode and Utility Mode, but do not find the Controller option to set it to 2. I did get a copy of the software, but if I don't have to go thru this option, it would be great. I have looked in all the manuals to find out how to access service mode and do not find anything. The retired tech I had in here did not seem to know much about any of it.

If there is another Mode I need to access I please advise.

I have all the manuals on a cd and can email them to anyone if they would like. User Manual, Parts Manual, Service Manual, etc.

thanks
jd

[copyman]

It is in the service mode, "system", "peripheral setting", set to "2"

[peter42]

in most cases the fiery software is corrupt.
for the 3102e you need:
systemsoftware for the fiery
a notebook with sub-d centronics port, usb2contronics doesnt work.
a cable with sub-d connector and a mini-centronics connector, that fit into fiery,
these are sold with the machine or can be found as hp-centronics cable

the system for fiery has to be copied by cmd to the machine.
the system is splittet in 2 parts:
bootloader and system itself.

be aware of all that, i use an old w98 laptop only for these old machines.

good luck, peter

ps: the fiery doesnt accept any hd, if the hd is bad, try to find an matching one with same count of heads.

[CWA7500]

FINALLY.....
I think we have everything we need to reinstall the fiery software.
We have the cd with the following information and put it on the Desktop
BOOT.EFI
SYSTEM.EFI
We have the cable and are connected to Windows XP machine.
We need specific instructions to copy to the machine by cmd.
It says: To open this files Windows needs to know what program created it.

Can you give us detailed instructions at this point?

As always, we really appreciate your help.

thanks
Jdavis